Customer Service Representative Wave 40 (Upselling) | Onsite
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Employment Type: Full-Time Employment
Work Setup: Hybrid Setup (Onsite for 6 months hybrid after)
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood Libis Quezon City
Salary Package: 20000 PHP to 30000 PHP/Monthly
Job Highlights
- Work-life Balance
- Competitive salary
- Family-oriented Culture
Job Description:
- Provide exceptional technical support to customers via phone email chat or other communication channels.
- Diagnose and troubleshoot technical issues including home appliances and home service set up
- Guide customers through step-by-step solutions ensuring issue resolution and customer satisfaction.
- Escalate complex technical issues to higher-level support or specialized teams as needed.
- Identify sales opportunities during technical support interactions.
- Offer relevant products services or upgrades to meet the customers needs and improve their experience.
- Use product knowledge and sales techniques to close sales and achieve sales targets.
- Build rapport and trust with customers by actively listening empathizing and showing a genuine interest in their concerns.
- Communicate technical information in a clear and understandable manner regardless of the customers technical background.
- Manage customer expectations regarding issue resolution and response times.
- Maintain accurate and detailed records of customer interactions technical issues and sales activities in a CRM system.
- Provide regular reports on technical support cases sales outcomes and customer
Requirements:
- Atleast 2 years BPO Experience handling international account.
- Experience in sales/upselling is a must.
- College graduate or undergraduate
- Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation
- High-level written and verbal communication skills.
- Ability to multi-task stay focused and self-manage.
- Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.
- Must have excellent English communication skills.
- Amenable working on a night shift.
- Can work Onsite. Office location is in Eastwood Libis Quezon City
WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
: Work collaboratively with a team to ensure the complete and timely collection of medical records, billing information, and other materials collected on behalf of our customers (Law Offices).Qualifications as follows: Excellent Communication Skills (Oral and Written)Ability to exp
