Specialist, STS Tier 2 Account Management

Job Description

Position Overview:
Our companys Global Business Solutions (GBS) organization is responsible for the design governance and execution of global processes. Within GBS the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup Supplier Onboarding Purchasing Invoicing Settlements and the STS Service and Relationship Delivery.

Reporting to the STS Supplier Account Management (SAM) Manager STS Tier 2 Account Manager Specialist is accountable to support global STS Suppliers related to statement reconciliations queries and escalations from internal/external customers. This position will be part of a team of STS SAM Specialists found in one or more of our companys Business Services Centers (BSC) based in Czech Republic Costa Rica and Malaysia.


The STS SAM activities will be performed in accordance with compliance requirements and global process design. The primary objective of the team is to build and develop relationships with internal and external customers address customer inquiries and concerns while acting as the primary point of contact for any concerns that may arise within STS processes and work to resolve in a timely manner. Account Managers will develop and implement account plans and strategies to ensure successful services to customers. They will deliver and execute STS SAM processes globally.

Position Responsibilities
Primary responsibilities for this position include but are not limited to:

Monitor and improve metrics to ensure health of STS SAM model.
Collaborate with cross functional teams and external customers to deliver high quality service to suppliers by ensuring consistent high-quality services to increase customer satisfaction.
Lead weekly/monthly meetings with internal and external stakeholders.
Complete root cause analyses
Understand their role in the end-to-end SAM model design.
Coach newly joined colleagues on STS process
Effective collaboration with all the other STS subgroups to ensure a globally consistent approach.
Develop a thorough understanding of the supplier and pain points.
Manage day to day supplier communication and ongoing relationships as it relates to StS.
Help develop and maintain process knowledge within SAM Team.
Adhere to the global process design policies and compliance requirements.
Raise opportunities and pain points to help inform strategy for continuous improvement opportunities.
Identify common trends and themes with suppliers to identify long term solutions reduce escalations and complex issues.
Support suppliers with Audit requests
Work closely with SAM Managers on areas of opportunities
Responsible for preparing reports and analyzing supplier data such as POT % Count of Overdues and more to ensure supplier and internal needs are met.
Develop and implement account strategies.
In some cases Account Managers may be responsible for onboarding new suppliers or transitioning accounts between teams in STS.

Education & Experience
Bachelors degree in accounting Finance Business Administration or related fields preferred
Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services and/or Source to Settle area
Business level fluency (oral and written) in English required additional languages desired

Mandarin or other European languages are added advantage
Understanding of STS and surrounding processes
Excellent attention to detail problem solving and analytical skills a must
Effective communication and interpersonal skills
Continuous improvement mindset
Customer focused and results driven
Sense of urgency
Demonstrates initiative
Detail oriented and observant
Effectively work in a team environment including sharing knowledge and expertise and giving and receiving feedback to enable a high performing team

Technical Skills Requirements
Proficiency in Microsoft Office Apps (Excel Word PowerPoint at a minimum) required
Organizational skills
Written and verbal skills enabling effective communication
Ability to operate independently and remain focused through change or uncertainty
Customer service mind-set
SAP and Ariba experience required
Experience with Case Management tools
Possible Career Moves
Specialist Source to Settle Global Accounts Payable
Specialist Source to Settle Optimization
Specialist Source to Settle Non-PO Invoicing
Specialist Source to Settle Settlements
Senior Specialist Source to Settle Global Tier2 Coordinator
Senior Specialist Source to Settle Non-PO Invoicing
Senior Specialist Source to Settle Settlements
Senior Specialist Source to Settle Optimization

Required Skills:

Preferred Skills:

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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