Renewals Specialist
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
About the Role
Own and drive the end-to-end renewal process from customer outreach and negotiation through final confirmation. You will partner closely with Customer Success Sales and Finance to retain contracts maximize ARR and identify growth opportunities within existing accounts.
This role plays a critical part in ensuring predictable renewals strong customer relationships and continuous process improvement.
Key Responsibilities
- Own the renewal lifecycle end-to-end including outreach negotiation and contract confirmation
- Partner cross-functionally with Customer Success Sales Finance and Legal to retain customers and support account growth
- Negotiate renewal terms that align customer needs with company objectives
- Maintain an accurate rolling 90-day renewal forecast by segment and/or territory
- Proactively identify expansion signals and generate upsell cross-sell and add-on opportunities
- Improve and evolve the renewals playbook to maximize retention and ARR
- Manage and resolve escalations related to contracts pricing and negotiations
- Identify process gaps and drive efficiency improvements
Requirements
- 3 years of experience in a client-facing role preferably within SaaS
- Strong communication collaboration and relationship-building skills
- Committed perspective with a high degree of ownership and accountability
- Proven negotiation presentation and closing abilities
- Self-motivated proactive and a strong great teammate
Nice to Have
- Proven experience owning the renewal process end-to-end
- Experience working cross-functionally with Sales Finance Legal and Customer Success
- Experience managing rolling renewal forecasts by segment or territory
- Track record of identifying and accomplishing expansion opportunities
- Experience handling complex contract negotiations and blocking issues
- Empathetic customer-focused approach with a creative problem-solving attitude
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
