HP Client Operations Product Manager

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Job Summary

The HP Client Operations Product Manager is responsible for driving operational excellence pricing accuracy and program execution for HP at CDW. This role sits at the center of HPs business and ensures that SKUs pricing programs and tools flow cleanly across CDW systems and teams so sellers PBMs/S2s and HP can execute at speed and at scale.

The HP Client Operations Product Manager will own the day-to-day and long-term operational backbone of the HP business: resolving break/fix issues operationalizing new and existing programs and building streamlined processes that reduce friction and audit risk while maximizing profitability. This individual will act as the resident 301/501 HP operations expert connecting CDW stakeholders (Bid Desk PDM Purchasing Partner Finance Sales SOS IT) with HPs operations and AOM teams to keep the brand running as a well-oiled machine.

What youll do

• Operational procedures and best practices: develop implement and maintain standardized HP operational workflows (SKUs pricing bids deal registration and program setup) to ensure consistency accuracy and scalability.
• SKU and tools ownership: monitor and resolve HP SKU issues (EDI failures set-up gaps HP tool misalignment) ensuring products flow correctly into CDW systems are coded appropriately and display properly in SPS Salesforce and on web.
• Pricing execution and optimization: assist with manual pricing submissions; help determine best cost sources (e.g. Big vs Smart Buy) in competitive situations; ensure NBO/PDR and other pricing protections are operationalized and followed up on ahead of expiry.
• Bid and deal support: triage and assist with CDW bid escalations; co-manage and operationalize HP bid programs or adjustments; work with the Bid Desk to ensure structures codes and workflows are clear repeatable and efficient.
• Program and offer operationalization: translate HP program strategy (Smart Buy Sales Gen Elevate/HPI education programs etc.) into concrete CDW processes including SKU creation coding eligibility logic entitlement and seller-facing execution.
• Cross-functional connector: serve as the primary operational conduit between CDW Bid Desk PDM Purchasing Partner Finance Sales SOS IT and the HP PBM/S2 team to remove obstacles and keep initiatives moving.
• Partner operations alignment: maintain regular touch points with HPs operations/AOM leads to align on issues share trends escalate systemic problems and jointly streamline processes between HP and CDW.
• Tool expertise and training: act as the internal subject-matter expert and trainer on HP partner tools (deal registration pricing portals configuration tools etc.); create and maintain SOPs and quick guides for PBMs S2s SOS and sellers.
• IQ and go-to-market efficiencies: drive efficiencies in IQ usage and HP go-to-market motions identifying where system changes automation or process updates can simplify quoting pricing and configuration.
• Order health and cancellations: track monitor and assist with at-risk and cancelled HP orders working with Purchasing Sales and HP to understand root cause and prevent recurrence.
• Financial claim support and audit risk reduction: partner with Partner Finance on MDF/COOP claiming payment allocations deferred marketing and dispute resolution; dig into invoice-level detail where needed and help reduce audit exposure and rework.
• Data reporting and analytics: collaborate with IT and analytics teams to build and maintain dashboards and reporting that track HP program utilization pricing performance operational KPIs and ROI; use insights to recommend changes or course corrections.
• IT project leadership and integration: represent HP operational needs in CDW IT projects (e.g. APIs for deal registration pricing or reporting) gathering requirements coordinating testing and ensuring solutions are future-proofed for platforms like Salesforce.
• Seller and SOS support: work closely with SOS and sales leaders to ensure HP programs and processes are understood executable and aligned with how sellers actually work; collect voice-of-seller feedback to inform process and system changes.
• Continuous improvement and risk mitigation: proactively identify operational gaps bottlenecks and failure points across the HP business; propose and drive improvements that reduce manual work increase speed and protect profitability for both HP and CDW.

What we expect of you

• Bachelors degree and 5 years of Sales/Marketing/Project Management experience OR

• 9 years experience in Sales/Marketing/Project Management OR

• 4 years of CDW PPM experience and 5 years experience in Sales/Marketing/Project Management

Preferred skills experience and qualities needed

• Demonstrated knowledge of technology product offerings and solutions.
• Proven record of successful project management and organizational skills.
• Proven track record of successfully improving operational efficiency and productivity.
• Proficient with Microsoft Office; Excel Word Outlook and PowerPoint.
• Proficient with SalesForce and PowerBI.
• Experience with sales productivity tools.
• Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership.
• Demonstrated ability to analyze data and conduct primary research.
• Ability to multitask and be adaptable in a fast-changing environment.
• Strong understanding of the dynamics of cross-functional teams with the ability to creatively problem solve.
• Demonstrated ability to work independently with little direction.

Pay range: $88000 - $154200 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview:

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.