International Operations Lead (TheySheHe)

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 22 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for an International Operations Manager to lead the operational performance scalability and efficiency of Glovos most complex countries. This role is at the core of how we execute. It requires someone who is comfortable navigating ambiguity working at pace and translates data signals into decisions that matter. You will work with operational insights real performance datasets and business context to build reliable operating models and ensure high-quality delivery experience every day for our customers riders and partners. You will collaborate closely with General Managers Regional Operations and cross-functional teams in HQ to align priorities and ensure execution stays focused and effective.

Your mission is to ensure Glovo operates smoothly and sustainably across the market you support. You will lead operational excellence by analysing performance data signals identifying improvement opportunities and driving initiatives that scale. You will improve delivery experience manage supply capacity balance and build strong operating models that enable growth. This role directly shapes the impact on customer experience courier wellbeing and partner success.

THE JOURNEY

In this role you will be based in one of our key markets across South Eastern Europe Eastern and Central Asia or Africa working closely with local and regional teams to ensure strong execution and reliable performance at scale.

• Analyse operational data obsessively to identify trends uncover root causes and define priorities that drive meaningful improvements for a great customer experience.
• Translate insights into clear action plans that improve delivery time rider efficiency and cost performance.
• Hire manage and develop a high-performing Operations team setting clear expectations ownership and growth paths.
• Own operational performance excellence metrics end-to-end ensuring strong courier supply balance delivery experience and partner operations.
• Understand deep-dive and standardise scalable operating models across cities through supply readiness for seasonality business growth and operational shifts.
• Work closely with the General Manager as a strategic partner contributing to key decisions and supporting market-level priorities.
• Collaborate with global operations and cross-functional teams to deploy new tools processes and products launches consistently.
• Establish strong relationships with key operational stakeholders including courier communities and third-party fleet partners

WHAT YOU WILL BRING TO THE RIDE

• 3-5 years of experience in high paced environments such as operations consulting logistics marketplace ops or similar fast-moving companies.
• Managerial experience leading and developing high-performing teams with the ability to coach motivate and build a culture of ownership and collaboration.
• Bachelors/Masters degree in Engineering Economics Business or a related field. An MBA or equivalent post-graduate program is a strong plus especially if paired with operational experience in on-demand or last-mile delivery.
• Strong analytical capability problem solving and data driven decision-making. Youre comfortable exploring dashboards running pivot tables and using data to inform decisions and challenge assumptions. SQL or advanced Excel skills are a plus.
• Experience in KPIs creation & tracking team delegation and understanding of marketplace or delivery business models with the ability to align multiple stakeholders (Commercial Legal Partner & Courier Ops Product and others) based on the companys goals.
• Confidence in negotiating with external partners from large organisations to courier communities and third-party fleets while being able to clearly communicate Glovos value proposition.
• Excellent communication skills in English (B2) both written and verbal (to the team and senior management)l. Local language fluency in any of our markets is a strong advantage.
• Hands-on mentality. You can zoom out on strategic topics but you are willing to deep dive into details when the situation demands it.
• Ability to establish strong ways of working and comfort managing multiple priorities stakeholders and tight timelines in a high-growth competitive environment.
• Resilience and adaptability to remain focused and effective when priorities shift or ambiguity increases.
• Proactive bias toward action and continuous improvement mindset. You move things forward remove blockers and enable faster execution while being curious about improving processes using experimentation cross-functional alignment and out-of-the-box initiatives.
• Empathy openness and humility. People-centered leadership style with a genuine drive to build strong teams meaningful knowledge sharing community and create lasting impact to improve the life of millions of users couriers and partners through technology

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!