Chief Talent & Culture Officer

Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto Canada we provide financial advice and insurance operating as Manulife across Canada Asia and Europe and primarily as John Hancock in the United States. Through Manulife Investment Management the global brand for our global wealth and asset management segment we serve individuals institutions and retirement plan members worldwide. Our principal operations are in Asia and Canada and the United States where we have served customers for more than 155 years. We trade as MFC on the Toronto New York and the Philippine stock exchanges and under 945 in Hong Kong.

Position Summary

As Manulife continues to evolve in a rapidly changing world the Chief Talent and Culture Officer (CTCO) will play a pivotal role in shaping the future of our workforce and workplace. Reporting directly to the Chief People Officer and serving as a key member of the HRCLT the CTCO will lead a newly unified function that integrates Talent Acquisition Learning and Development People Strategy and Operations Culture and Inclusion. This role is responsible for building a cohesive and forward-looking talent and culture strategy that supports Manulifes ambition to be a digital customer-centric and inclusive organization. The CTCO will ensure that our people practices are aligned with business priorities foster a high-performance culture and enable our colleagues to thrive.

Key Responsibilities

Talent Strategies: Ability to design and execute an integrated end to end talent strategy including insights into the value of skills-based approaches and AI particular understands how digital AI and automation are reshaping talent priorities and can translate this into practical strategies

Strategic Leadership: Define and execute an integrated global talent and culture strategy that aligns with Manulifes business goals and values.

Talent Acquisition: Oversee enterprise-wide recruitment strategies ensuring the attraction and retention of top talent across all levels and geographies.

Learning & Development: Drive a culture of continuous learning and growth enabling career development and future-ready capabilities.

People Strategy & Operations: Lead workforce planning organizational design and HR operational excellence to support scalable growth.

Culture & Inclusion: Champion a culture of inclusion recognition and engagement. Lead enterprise-wide DEI initiatives and ensure alignment with our purpose and values.

Employee Experience: Enhance the end-to-end colleague experience from onboarding to career progression ensuring a consistent and meaningful journey.

Leadership: Building developing and engaging a global team of people focused professionals

Leadership Scope

The CTCO will directly lead a team of senior HR leaders including:

Global Chief Inclusion Officer

Global Head Talent Management and Development

VP Culture

Global Head of Talent Acquisition

Head of HR Strategy and Operational Excellence

Qualifications

Proven experience in senior HR leadership roles with a global scope.

Demonstrated success in leading large-scale transformation across talent culture and inclusion.

Strong strategic thinking business acumen and ability to influence at the executive level.

Deep understanding of modern HR technologies AI analytics and digital enablement.

Passion for people purpose and performance.

Promote innovation and creative thinking to stimulate discussion on disruptive opportunities ways of working and test-and-learn/ fail-fast environments.

Prior experience leading large-scale transformation agendas.

Effectively prioritizes to facilitate speed of execution.

In-depth understanding of the competitive environment and emerging trends innovation and practices in the industry.

Board level written and verbal communication and presentation skills.

Strong collaborator capable of building consensus in a matrix organization and effectively advocating with senior leadership to secure resources and support required to achieve objectives.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.