Service Delivery Manager

Cambridge, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Posting Description

SERVICE DELIVERY MANAGER The Massachusetts Green High Performance Computing Center (MGHPCC) to ensure high-quality reliable operations of its state-of-the-art HPC environment. This critical role will coordinate delivery of compute and data services to a diverse user base including working in close partnership with facilitation and science support staff from MassachusettsAI Hub organizations liaise with academic and industry stakeholders oversee performance monitoring and continuous improvement and contribute to strategic planning and vendor management. This is an exciting opportunity to drive service excellence in support of world-class AI research and innovation.

The full job description is available at

Job Requirements

REQUIRED: Proven experience managing technical service delivery for large-scale computing environments preferably within HPC or advanced IT infrastructure; strong understanding of cluster operations scheduling systems and service performance management; excellent communication and organizational skills; and experience working directly with internal and external stakeholders to resolve issues and drive operational improvements. PREFERRED: Familiarity with IT service management frameworks vendor coordination and GPU or cloud-based infrastructure.

Revised 12/19/2025

Required Experience:

Manager

Posting DescriptionSERVICE DELIVERY MANAGER The Massachusetts Green High Performance Computing Center (MGHPCC) to ensure high-quality reliable operations of its state-of-the-art HPC environment. This critical role will coordinate delivery of compute and data services to a diverse user base including...