Helpdesk Support Service Specialist, Junior
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Job Location:
Corpus Christi, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Requirements
- Serve as the first point of contact for customers seeking technical assistance
- Identify issues provide accurate information in IT ticketing system for each call
- Respond to incoming calls and messages in a timely manner throughout shift
- Follow all communication procedures policies and guidelines
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- May interact with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem
- Work with customer to resolve issues
- Identify and escalate priority issues
- Contribute to creation of support documentation
- Attend meetings and training review training material to stay up-to-date on changes
Requirements
- Security certification
- A certification
- Windows 10 Desktop Support Technician (70-685) or Windows 10 Configuring (70-680) or Troubleshoot & Support Windows 10 in the Enterprise (MS-6293)
- Secret Security Clearance
- Desired Skills: Good problem-solving analytical and team-working skills Knowledge of DOD Information Assurance standards policies and procedures Knowledge of service desk software and remote-access systems Knowledge of current MS Windows OS and MS Office versions Knowledge of computer systems printers mobile devices and other tech products Excellent communication skills customer-oriented approach An openness to learning new technologies Proficiency in English
- Desired Technical Experience: Experience as a service desk technician or other technical customer support role Usage and troubleshooting of computer systems mobile devices and other tech products Ability to diagnose and resolve basic computer/network/software issues Usage of IT ticketing systems and various support software
Required Experience:
Junior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
EMW provides lifecycle Systems Engineering and Technical Assistance (SETA), Engineering and Installation (E&I), Operations and Maintenance (O&M), Force Protection Technologies and Contractor Recruitment Services across the fields of Defense, Health Information Technology, Cyber Securi ... View more
