Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.

To make that happen we need people who are curious self-propelled generous and genuine. People who love being part of a fast-moving fast-thinking growth company. And people who careabout each other about UiPath and about our larger purpose.

Could that be you

Your mission

As a Senior Manager Client Success LATAM you will lead a regional team of Customer Success Managers (CSMs) responsible for post-sales execution customer value realization and long-term success.

You will oversee the delivery of UiPaths Customer Success programs within the LATAM territory ensuring each customer achieves adoption milestones tangible ROI and is positioned for ARR growth through expansion opportunities.

Youll collaborate closely with the HUB LATAM TAM Product Support Sales and Professional Services to ensure a seamless customer experience from onboarding through maturity driving alignment between technical execution and business outcomes.

What youll do at UiPath

• Lead and coach a high-performing team of CSMs supporting enterprise and strategic accounts across LATAM.

• Own post-sales success delivery including customer onboarding adoption maturity progression and renewal readiness.

• Partner with the HUB LATAM TAM team to ensure technical excellence and scalability across customer engagements.

• Develop success plans and adoption frameworks that align automation strategy to customer business outcomes.

• Monitor account health using data-driven insights (adoption usage CSAT risk and opportunity indicators).

• Collaborate cross-functionally with Sales Pre-Sales Product Support Professional Services and Product Engineering to ensure a unified value-driven customer experience.

• Drive value realization by identifying measurable outcomes that support renewal and ARR expansion objectives.

• Represent the customer voice within UiPath escalating needs feedback and insights to influence product and service enhancements.

• Standardize success motions to improve scalability and consistency across verticals and geographies.

• Foster operational excellence through process discipline cadence reviews and performance tracking.

• Key Success Metrics & KPIs - The Senior Manager will be measured primarily on:

  • Customer Retention and Renewal Rate: Ensuring customers remain active satisfied and aligned with UiPaths value proposition.

  • ARR Expansion: Identifying and enabling upsell cross-sell and expansion opportunities through demonstrated business value.

  • Adoption and Utilization: Driving the consistent use of UiPath products and capabilities to achieve defined business outcomes.

  • Time-to-First-Value (TTV): Reducing onboarding and realization cycles to deliver measurable outcomes faster.

  • Customer Health Score and CSAT/NPS: Ensuring customers experience consistent high-quality engagement and satisfaction.

  • Operational Discipline: Maintaining cadence forecasting accuracy and alignment with HUB delivery capacity.

What youll bring to the team

• 7 years of experience in Customer Success Post-Sales Delivery or Account Management within enterprise SaaS or technology organizations.

• Proven success leading post-sales teams responsible for adoption renewals and ARR growth.

• Experience managing Customer Success Managers and working in partnership with Technical Account Management (TAM) or Shared Services teams.

• Strong understanding of customer lifecycle management including onboarding adoption maturity and renewal motions.

• Expertise in value realization frameworks ROI articulation and business outcome mapping to support renewal and expansion discussions.

• Data-driven mindset with proficiency in forecasting customer health tracking and metrics-driven decision-making.

• Experience with automation AI BPMS intelligent document processing (IDP) or related technologies is highly desirable.

• Excellent executive communication presentation and stakeholder management skills across customer and internal leadership levels.

• Spanish and English proficiency.

• Post-Sales Leadership Competencies - To be successful in this role the Senior Manager should demonstrate:

  • Strategic Customer Advocacy: Ability to articulate UiPaths value and drive alignment with customer priorities.

  • Commercial Acumen: Understanding of ARR dynamics renewal health and expansion levers.

  • Operational Rigor: Proficiency in using success playbooks metrics dashboards and health scoring frameworks.

  • Change Leadership: Guiding customers through adoption transformation and automation maturity journeys.

  • Cross-Functional Collaboration: Partnering seamlessly with Sales Support and HUB operations to deliver unified outcomes.

  • Empathetic Leadership: Building a team culture that blends customer empathy performance accountability and continuous learning.

• Preferred Experience & Differentiators:

  • Experience with UiPaths automation ecosystem or equivalent RPA / Intelligent Automation platforms.

  • Familiarity with CS tools and systems (e.g. Gainsight Salesforce Power BI).

  • Demonstrated success managing post-sales delivery across Latin American markets including language and cultural fluency.

  • Proven ability to balance customer growth objectives with operational scalability.

• Travel Requirements - Moderate travel (<20%) may be required across LATAM for key customer engagements internal leadership meetings and regional enablement initiatives.

#LI-LC1

Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid office-based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .

Required Experience:

Senior Manager