Product Success Associate
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Canyon GBS is seeking a Product Success Associate to support customer-facing product education demonstrations and enablement activities across Advising App and Aiding App. This role blends learning and development instructional design and product expertise to help organizations understand the value of our technology and adopt it effectively.
Reporting to the Marketing Manager this role partners closely with the product sales and client experience teams to support demos product tours onboarding materials training sessions and knowledge base documentation. You will help ensure that customers prospects and partners experience our products clearly consistently and with confidence.
This is a hands-on role ideal for someone who enjoys teaching complex tools in simple ways thrives in a fast-growing SaaS environment and wants to support how Canyon GBS presents and delivers its products to the world.
Key Responsibilities
Product Demonstrations and Enablement
- Conduct live product demos for prospects customers and partners across Advising App and Aiding App.
- Support pre-sales discovery with tailored demo workflows and configurable walkthroughs.
- Lead upsell and expansion demos by showcasing new modules and product updates.
- Deliver product demonstrations at conferences such as EDUCAUSE SXSW EDU and Complete College America.
Learning and Development
- Design and deliver virtual and in-person training for new and existing users.
- Build product tours guided walkthroughs onboarding checklists and self-paced learning resources.
- Translate new features into clear training materials and user-friendly instructions.
- Create instructional content that makes our products easy to learn and adopt.
Knowledge Management
- Maintain the product knowledge base including feature guides release summaries FAQs and support articles.
- Document product changes and ensure accuracy across all customer-facing materials.
- Collaborate with marketing and product teams to ensure consistent messaging across content.
Event and Partner Support
- Support the marketing and product teams with demos at conference booths content capture and on-site presentations.
- Travel up to 25 percent for conferences training engagements and customer storytelling opportunities.
- Contribute product expertise to partner-enablement materials and joint presentations.
Product Insights and Feedback Loops
- Track training usage demo outcomes and content engagement to refine enablement approaches.
- Share structured insights with product and client experience teams to inform product updates.
- Recommend improvements that increase product adoption onboarding quality and user confidence.
Qualifications :
Required
- Bachelors degree in Education Instructional Design Communications Business or a related field.
- 2-4 years of experience in learning and development instructional design customer education product training or similar roles.
- Strong presentation and facilitation skills with confidence in showcasing and demonstrating technical products.
- Ability to explain complex workflows in clear accessible language.
- Experience creating tutorials guides or training content.
- Excellent writing communication and organizational skills.
- Ability and willingness to travel up to 25 percent.
Preferred
- Experience in higher education student success or IT service management.
- Experience supporting SaaS product onboarding or customer enablement.
- Background in instructional design or adult learning.
- Familiarity with knowledge management tools LMS systems or product tour software.
Additional Information :
Equal Opportunity Employment Statement
Canyon GBS believes in equal opportunity and welcomes all qualified applicants regardless of race color religion sex national origin disability protected veteran status sexual orientation gender identity or any other legally protected basis.
If all this sounds like a good fit apply today we want to hear from you!
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
Canyon GBS (https://canyongbs.com), based in the Phoenix Metro Area, is a pioneering tech company crafting impactful solutions powered by AI. Our diverse range of SaaS offerings are tailored for sectors such as higher education, public sector government agencies, non-profits, and othe ... View more
