Manager, Distribution Solutions

Ingram Content Group (ICG) is seeking a Manager Distribution Solutions to join our team in LaVergne TN just outside the Nashville area. This role provides ongoing support of all Ingram Publisher Services (IPS) Distribution Solutions clients as well as project management for client integrations and cross-functional project management as and when needed.  Manages the day-to-day relationships to ensure the timely and efficient delivery of warehouse and fulfillment services.  Integrates and terminates IPS Distribution Solutions client publishers into and out of the Ingram systems as needed.  Instructs clients on industry best practices in consultation with clients and counsels them on the tools available through ICG.  Supports the implementation management processes by facilitating communication and coordination efforts on the completion of deliverables.  Recommends process and system enhancements as and when needed.  Works as a team member with the Director Distribution Solutions the Distribution Solutions Business Operations team and the IPS Business Operation Team.  Manages Client Services Lead and Senior Client Services Coordinator positions helping to develop them to allow for delegation of front-line client care and management.

Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers retailers libraries and educators Ingram makes these services seamless and accessible through technology innovation and creativity. With an expansive global network of offices and facilities Ingrams services include digital and physical book distribution print-on-demand and digital learning.

Required Qualifications:

• Bachelors degree or year-for-year directly related experience in account management
• 5 years leading implementation projects process improvement change management or transition projects

Key Responsibilities:

• Manages day-to-day operational relationship with all Distribution Solutions clients. 
• Partners with other Ingram business teams (Wholesale IT Transportation Lightning Source (LSI) IPS Ops Digital Services etc) to troubleshoot problem solve and improve efficiencies and processes that benefit Ingram and the client and drives implementation of these innovations.
• Works with management on the preparation of and co-presents presentations at MBD and Client Business Review meetings 
• Drives project management best practices for client and business initiatives and manages all aspects of integrating a Distribution Solutions client (new client; contract renewal/ update; or other special project etc.) ensuring a complete intake and for a smooth on-boarding experience account setup and an on-time implementation.
• Translates clients business needs and requirements into actionable tasks for Ingram team and vice versa.
• Responsible for reporting and analysis as it pertains to daily business operations and the overall implementation process
• Facilitates the implementation of IPS publishers with other company offerings i.e. Lightning Source Ingram Digital Channel Fulfillment and others as applicable.
• Presents reports during client review meeting with IPS leadership and sales.
• Manages day-to-day activities of the assigned team developing a working knowledge of systems and helping team grow and achieve success within roles and ICG.

Hiring Salary Range: $83230k - $105532k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicants education experience knowledge skills and abilities geographic location as well as internal equity and alignment with market data.

Additional Information :

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match Life and AD&D Employee Assistance programs Group Legal & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC Ingram Publisher Services LLC Lightning Source LLC Ingram Library Services LLC Tennessee Book Company LLC Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish 

Remote Work :

No

Employment Type :

Full-time