Operations Administration Officer
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Job Location:
Heatherton - Australia
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
At Access Aged Care people join us because the work matters. Our teams support clinicians every day and see the real impact of their efforts. Join our high performing Operations Administration team in Heatherton and make a difference every day.
Access Telehealthis a business built by medical professionals designed to enhance and improve health outcomes by supporting medical practitioners and communities across Australia.
TheTeam
Join a team that keeps our clinicians moving and our patients cared for. This role sits at the heart of our operation. You prepare the day for our nurses and doctors keep the workflow tight and make surecare is deliveredin a timely manner.
You will be part of a close team that thrives on purpose. You will handle high volumetickets build strong relationships with nurses andcliniciansand play acrucialpart in improving the lives of aged care residents. If you want real impact without being in a clinical role this is where it lives.
What you will do
- Medical appointment scheduling for clinicians using a healthcare ticketing systemcalled TOMSS
- Ticket and schedule management for current day and pre-planning for next day
- Create and send telehealth linksfor telehealthpractitioners
- Liaise with nurses through phoneSlackand email
- Follow clearschedulingprocessesoperationalthresholdsand checklists
- Grow from supporting onefacilityto managingmultipleas you gain confidence
- Responsible to complete day-to-day administrative tasks to support effective operational maintenance and optimization
What makes this role worth it
- Real purpose.96%of our people feel their work matters.
- Strong teamculture with people who support each other throughevery dayand busy periods.
- Recognitionand rewards forexceptional effort and outcomes.
- Growth and development opportunities.
- A workplace where tech drives improvement and your ideas can influence change.
Who will thrive here
- Someone who enjoysmanaginghigh volume work.
- Tech confident and fast with systems.
- Comfortable speaking with a range of clinical stakeholders.
- Able to prioritise under pressure and keep time sensitive tasks moving.
- A natural communicator who updates the team quickly and clearly.
- Someone who follows processes and uses checklists with discipline.
- A team focused person who steps up when needed.
How we support you
- Competitiveremuneration
- One full week of shadowing
- Start slowlyand progressas your confidence builds
- Training from experiencedteam members andleaders
- Consistent routines and defined processesso you always know what good looks like
If you are organised tech savvyexcited about customer service and clinical stakeholder managementand ready for a role where your work directly supports patient care we would love to speak to you. Apply now or contact our Talent Team at quoting Operation Administration Officer for more information.
We review applications as theyre received and interview throughout the process so early applications are encouraged. This role may close earlier than the advertised date once the right candidate has been identified.
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Connecting people. Improving health outcomes. At Access Telehealth, we connect patients, GPs, specialists and Therapists through our secure, easy-to-use software. Access Telehealth - Connecting People, Improving Health Outcomes
