Assistant Guest Services Manager

The base annual salary range for this position is $70k - $75k.

Become one of the authors of our story. As part of the Mauna Lani and Auberge family you will immediately
become part of an active community dedicated to enriching peoples lives. The Assistant Guest Services
Manager will manage the front drive oversee functions of the Bell/Valet Attendants House Car Drivers
and Bell Clerks and display strong leadership and managerial skills to maintain exceptional service standards.

• Manage front drive operations (Bell Valet Hotel Driver services) to ensure luxury guest experiences.
• Oversee the Mercedes-Benz Courtesy Vehicle Program including fleet operations and maintenance.
• Lead and develop the front drive team conducting daily meetings and training sessions.
• Monitor guest satisfaction address special requests and maintain a strong presence on the front drive.
• Manage procurement inventory and safety compliance for front drive operations.
• Collaborate with other departments to ensure a cohesive guest experience.
• Participate in budgeting cost control and departmental planning.
• Assist in recruiting and complete other duties as assigned by hotel leadership.

Qualifications :

• Must be able to speak read write and understand English.
• Computer literacy in Microsoft Windows applications is required.
• Working knowledge of the Property Management system Opera & ALICE Suite is an asset.
• Must have a Valid U.S. drivers License with no violations within the last two years.
• Ability to drive and park all vehicle types.
• At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
• High school or equivalent education required. Bachelors Degree preferred.
• First Aid certification is an asset.
   

Additional Information :

Auberge Collection is a portfolio of extraordinary hotels residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok LinkedIn Facebook and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing LLC is an Equal Opportunity Employer M/F/D/V. DHL Mahi Staffing LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements DHL Mahi Staffing LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time