Customer Resolution Specialist

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for aircraft as well as parts for competitor aircraft for customers in the Americas region.

Meet the team:

You will get an exciting job in an innovative growing global company with a world-class service ambition. Our culture is non-bureaucratic with a hands-on professional approach and customer-centric mindset. What we do is more than distribution support and service; we deliver excellence when its needed and where its needed so people all over the world can connect.

Primary Responsibilities:

1. Order Processing: 60%

• Process customer orders quotations initial order receipts order entry sourcing escalation backorders general logistics etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability cost sourcing returns discrepancies transportation delivery and follow-up to meet customer expectations.

2. Relationship Building: 20%

• Engage in basic-level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

3. Technical Support: 10%

• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Qualifications :

Education:

• An Associates Degree in Business Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

• 2 years of customer service experience in a fast-paced environment is required.
• Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency:

• PC literacy including intermediate word processing spreadsheet and database skills.
• Basic knowledge of Google Suite (Sheets Docs Slides).
• Basic knowledge of SAP is preferred.

Physical Requirements:

• Lifting and Carrying: Able to carry up to 30 pounds on an intermittent basis.
• Hearing: Corrected hearing able to respond to emergency alarms alerts and warnings. Ability to hear via telephone teleconference and work-related conversations.
• Pushing/Pulling/Manipulation: Able to push and pull items in the workplace.
• Sitting: Able to sit and work in front of a computer or other machine for extended periods.
• Squatting/Kneeling: Able to squat and kneel as needed to retrieve or place items on low shelving.
• Standing: Able to stand for long periods.
• Physical requirements are similar to that of a moderate activity job.

U.S. Person / ITAR Compliance:

Candidates must be a U.S. person under ITAR regulations which includes for example a U.S. citizen lawful permanent resident (green card holder) asylee refugee (as defined under 8 U.S.C. 1324b(a)(3)) or any individual authorized to work under the companys ITAR license.

Contract Details:

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a third-party vendor and assigned to the organization.

Additional Information :

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a third-party vendor and assigned to the organization.

Remote Work :

No

Employment Type :

Full-time