Operations Manager DutyFree
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Job Location:
Dordrecht - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you want to build an international fulfilment team from the ground up and make a direct impact on our Duty Free customers worldwide As Operations Manager Duty Free youll have the opportunity to set up a new team in Dordrecht and make our operations a little smarter every day. You switch easily between strategy and practice: from contributing to growth ambitions to resolving complex customer cases. Do you get energy from building improving and working together with colleagues across the globe Then this is your chance!
Reach your full potential as an Operations Manager
As Operations Manager you are responsible for everything related to fulfilment within Duty Free. You build a new team and lead this team focusing on both day-to-day performance and development. You are part of the Duty Free team and work closely with various regions in the world to realize our growth ambitions.
What youll do:
Build lead and develop the fulfilment team
Optimize and secure processes around order processing for our international Duty Free customers
Work alongside the team in daily operations: you handle complex customer queries and escalations yourself and act as the first point of contact for the team
Monitor and analyse performance workload and customer satisfaction and translate these insights into concrete improvement proposals
Initiate and lead projects within fulfilment such as developments related to AI
Work closely with various departments to create scalable solutions and ensure a smooth end-to-end chain
Qualifications :
This is you
You get energy from building: setting up a team making processes smarter and guiding people through change. You feel at home in an international environment with customers in different time zones and colleagues around the world. You combine a clear vision on fulfilment with the willingness to be hands-on in daily operations. You keep the overview dare to make decisions and manage expectations clearly towards both your team and stakeholders.
You:
Hold a bachelors degree (HBO level)
Have relevant experience in an operational role within fulfilment customer care or (e-)commerce preferably with leadership or coordinating responsibilities
Have experience with BIT and fulfilment-related processes
Have strong analytical skills: you use data and reports to underpin decisions and improve processes
Have excellent command of English both spoken and written; Spanish is a plus
Are available for 32 to 40 hours per week
Additional Information :
We offer you
The opportunity to help build a fast-growing and promising division.
An entrepreneurial and energetic company culture in which your ideas are valued.
Plenty of opportunities to further develop yourself and grow along with the business.
A competitive salary in line with your experience plus an annual fixed Christmas bonus and a performance-based bonus.
25 vacation days and the option to buy and earn additional days.
Travel allowance for up to 75 km one-way commuting or a home-working allowance when you work from home.
A pension scheme in which we pay two-thirds of the pension contribution.
The possibility to follow training and courses that match your role and growth ambitions.
Access to coaching programmes to support your mental well-being.
Participation in collective insurance schemes such as disability and survivors insurance.
Free use of our in-house gym.
A bike plan that allows you to benefit from a substantial discount on a bicycle.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
In more than 13 years, Spyrosoft BSG has become a key innovator in the media and entertainment industry, consistently improving the global viewing experience. Our primary goal is to transform the VOD and streaming space for the BETTER. We want to push boundaries by influencing the way ... View more
