Service Manager [26062]
Share
Job Location:
Noordwijk - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The role is focused on leading and exercising an active monitoring and control over the service team to ensure that the service meets the requirements.
As a Service Manager you will:
- interface with ESA Technical Officer for the definition of the tasks to be executed and regular reports for any potential or identified issue impacting the execution of the service.
- manage actively monitor and be responsible for the service continuity at all establishments within the scope of the service ensuring that adequate resources are allocated to the service to ensure the timely completion of tasks which conform to the Agencys requirements.
- undertake regular interfacing with the Agencys contact points as required on the tasks quality of work performed KPls any issues risks and proposed resolutions.
- be responsible for the performance of the service and for proposing service improvements based on best practices and feedback from the Agency.
- be responsible for knowledge management and lessons learned of the service execution.
- define produce and maintain a repository accessible by the ESA representatives with all the procedures and training materials necessary to provide the service.
- ensure good communication and coordination with all stakeholders and within the service team.
Qualifications :
You will have the following qualifications and relevant experience:
- Masters degree in Engineering Project Management or a related technical field
- Several years of proven experience in managing complex projects/services in the space sector ideally in the telecoms domain.
- Strong capability to monitor service continuity allocate resources and ensure timely delivery of tasks.
- Skilled in risk management and proposing effective resolutions.
Experience with system engineering telecommunications end-to-end encrypted comms systems will be a big advantage.
- Proactive mindset with a drive for service excellence and innovation.
- Excellent communication and interpersonal skills especially in multicultural or international environments.
- Fluency in English is mandatory; knowledge of another European language is an advantage.
Additional Information :
This job is located in Noordwijk the Netherlands.
If you think you have what it takes for this job please send your CV (in English) by clicking on the Apply Now button.
An exciting and dynamic international working environment awaits you!
Inclusive and committed employer our company works every day to combat all forms of discrimination and promote a respectful working environment. Thats why committed to gender diversity and overall inclusivity we encourage all applications and profiles.
Last apply date: 10/04/2026!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
