Special Events Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Special Events Manager you will be responsible for orchestrating exceptional meetings conferences and social functions that reflect the prestige and elegance of our hotel. From the first client inquiry to the final guest farewell you will ensure every detail is flawlessly executed exceeding expectations and creating memorable experiences. This role requires a balance of strategic planning operational excellence and refined guest service delivered with the discretion and sophistication expected in a luxury environment.
Key Responsibilities
Client Engagement & Planning
- Serve as the primary liaison for clients from contract handover through event completion.
- Build strong long-term relationships with corporate clients event planners and private hosts.
- Conduct venue tours craft detailed proposals and tailor event concepts to reflect each clients vision.
- Anticipate guest needs and adapt services to deliver truly bespoke experiences.*
Event Operations
- Oversee daily operations of all events ensuring set-ups service and timelines meet luxury standards.
- Lead pre-service briefings and coordinate with Sales Culinary Stewarding Housekeeping and AV teams.
- Monitor floor plans and Banquet Event Orders ensuring flawless execution and seamless communication.
- Maintain an active presence during events addressing client requests and resolving issues swiftly.
Leadership & Team Development
- Lead motivate and mentor event staff to deliver service excellence with grace and precision.
- Foster a culture of creativity accountability and continuous improvement.
- Ensure staff are equipped with proper training uniforms and resources upholding the highest presentation standards.
Financial & Strategic Management
- Manage event budgets costs and billing with accuracy and transparency.
- Support sales initiatives by identifying upselling opportunities and promoting hotel event offerings.
- Monitor staffing levels to ensure both guest satisfaction and operational efficiency.
Health Safety & Compliance
- Ensure strict adherence to food hygiene health and safety standards.
- Anticipate potential hazards implementing proactive measures for guest and staff safety.
- Stay informed on industry trends technologies and best practices incorporating them into service delivery.
Qualifications :
- 35 years of experience in luxury hotel event management or group coordination.
- Proven expertise in delivering high-profile meetings events and social functions.
- Strong leadership skills with the ability to inspire and manage diverse teams.
- Exceptional communication problem-solving and organizational abilities.
- Advanced knowledge of event management systems (Opera preferred) and Microsoft Office.
- Professional appearance polished demeanor and the ability to remain composed under pressure.
- Fluency in English and Italian required additional languages highly valued.
- Previous experience within a luxury hotel environment working with LQA Forbes 5* or equivalent standards.
- Flexible availability to support a 24-hour operation when needed.
Additional Information :
A competitive package (base salary and yearly bonus)
Medical Insurance integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
