IT Support Analyst (student position)

• Communications to end users both internal and external on incident and service requests acting as the single point of contact
• Closing and documenting resolutions or workarounds in tickets
• Incident response providing first line investigation response problem analysis workaround resolution or progression categorizing prioritizing and escalating IT incidents to appropriate resolver groups within SLA
• Maintenance of laptops and servers- user/computer administration
• Equipment provisioning onboarding/offboarding process
• Ticket triage ticket point of ownership and active progression through all Tier 2 and 3 queues
• Supporting all applications used company-wide
• Network administration and troubleshooting
• Training of Ergomed Group personnel on IT procedures as appropriate

Qualifications :

• Advanced level of English
• Relevant work experience 
• Special skills: Windows 10 Windows Server 2012 and newer Microsoft Exchange 2016 and newer Microsoft Sharepoint 2010 and newer Office 365 Networking skills - routing/switching/firewall Antispam and Antivirus administration in enterprise environment Backup Monitoring and Alerting tools

Additional Information :

• Competitive salary negotiable - depending on experience
• Possibility of further education and training 
• Dynamic team of colleagues in a fast-growing company
• Multicultural environment English as a company language
• Working in a friendly team of experts
• Flexible working hours
• Possibility to work from home
• Meal allowance
• Supplementary and Additional Health Insurance 

Why PrimeVigilance 

We prioritize diversity equity and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds genders and ages can contribute and grow.  

To succeed we must work together with a human first approach. Why because our people are our greatest strength leading to our continued success on improving the lives of those around us. 

We offer: 

• Training and career development opportunities internally  
• Strong emphasis on personal and professional growth 
• Friendly supportive working environment 
• Opportunity to work with colleagues based all over the world with English as the company language 

Our core values are key to how we operate and if you feel they resonate with you then PrimeVigilance could be a great company to join!  

• Quality 
• Integrity & Trust  
• Drive & Passion  
• Agility & Responsiveness  
• Belonging 
• Collaborative Partnerships  

We look forward to welcoming your application!

Remote Work :

No

Employment Type :

Full-time