Manager, Customs Operations
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Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About the job :
Are you a highly driven operationally focused leader with deep expertise in US and global customs SSENSE is seeking a Manager Customs Operations to take the reins of our inbound and outbound customs activities across key international markets. This is your chance to transform our cross-border logistics in the critical US market directly enhancing our efficiency agility and competitive edge. You will be the tactical powerhouse ensuring products move swiftly across borders minimizing holds and accelerating our time-to-market in a high-volume fast-paced e-commerce environment. Reporting to the Director of Trade and Regulatory Compliance you will not just manage operationsyou will build define and execute the operational foundation that enables SSENSEs global supply chain.
What you will do :
- Lead High-Velocity Customs Operations: Manage and lead the day-to-day customs operations ensuring the seamless flow of high-volume B2B and B2C shipments. Drive superior performance by monitoring KPIs like clearance speed and accuracy and proactively addressing issues tracked in systems like Zendesk to minimize customs holds.
- Strategic US Market Program Build: Spearhead the development and implementation of a robust compliant and efficient US import program and ensuring full understanding and execution of US import requirements.
- Manage and Optimize External Partnerships: Oversee and strengthen relationships with customs brokers service providers and customs authorities in key markets (primarily USA Canada UK and EU) ensuring smooth execution of all inbound and outbound transactions.
- Drive Process Excellence & Continuous Improvement: Identify critical process gaps and leverage technology to enhance customs data quality and integrity. Lead the definition documentation and implementation of Standard Operating Procedures (SOPs) and compliance manuals for both internal teams and external partners.
- Navigating the Evolving Trade Landscape: Proactively monitor the ambiguous and fast-changing trade environment especially within the US to anticipate changes in customs policies and develop viable cost-effective solutions to mitigate operational impact for stakeholders.
- Empower and Develop a High-Performing Team: Lead hiring onboarding and development for the Customs Operations team (including an Operational Team Lead and Customs Coordinators). Provide consistent coaching conduct performance reviews and deliver regular targeted training sessions to your team and key cross-functional partners (e.g. Procurement Logistics)
Qualifications :
- Bachelors degree in International Trade Supply Chain Logistics or a related field.
- Minimum 5-7 years of demonstrated experience in a United States trade compliance supply chain or logistics role.
- Minimum 3 years of progressive leadership and people management experience.
- US and Canada Certified Customs Specialist (CCS)
- Demonstrated ability to work effectively with large data sets and possess advanced knowledge of Excel and/or Google Sheets.
What Sets You apart :
- Licensed Customs Broker an asset
- Experience in e-commerce fashion/apparel industry is an asset
- Ability to successfully function in a fast-paced information technology focused organization
- Ability to multi-task and work efficiently under deadlines
- Superior organizational and time management skills
- Solid interpersonal skills with a natural ability to build relationships
Additional Information :
Hybrid work schedule
We believe in a balance between in-person collaboration and flexibility. Thats why this is a hybrid role with in-office days on Tuesdays and Wednesdays to connect as a team and the potential for additional days based on business needs.
Why Join Us :
- Extended health and dental benefits including comprehensive mental health programs and coverage
- Parental top up program
- Generous Employee Discount
- Access to telemedicine and employee and family assistance program
- Savings and retirement plan matching contributions
- Opportunity to work with cutting edge technologies and an innovative team thats pushing the boundaries of technology
SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations let us know. We will do our best to accommodate you!
This job posting was drafted with the assistance of AI.
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.SSENSE h ... View more
