Director, Partner Enablement

At Freshworks partners are critical to scaling our reach and delivering value to customers. We are looking for a Director of Partner Enablement to lead the strategy and execution of enablement programs for our global partner ecosystem. This role will ensure that partners are fully equipped to position sell and deliver Freshworks solutions with this role you will collaborate closely with Sales Product Marketing and Enablement teams to build scalable programs that improve partner productivity accelerate revenue and strengthen customer outcomes. 

Key Responsibilities: 

Partner Enablement Strategy 

• Define and lead the global partner enablement strategy aligned to Freshworks go-to-market priorities. 
• Establish and track success metrics for partner adoption certification and revenue impact. 

Program Development & Delivery 

• Build and manage partner onboarding certification and continuous learning programs. 
• Design and deliver role-based enablement paths for partner sellers SEs CSMs and marketers. 
• Drive adoption of sales plays competitive positioning and product training across the partner ecosystem. 

Content & Tools

• Create and maintain partner-facing content including playbooks pitch decks battlecards and demo resources. 
• Ensure content is current and accessible through the Freshworks partner portal. 

Collaboration

• Work with Product Marketing to ensure messaging positioning and competitive differentiation are embedded into partner programs. 
• Partner with Sales and Channel leadership to align enablement with field priorities. 
• Collaborate with Operations to report on enablement performance and ROI. 

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo CA headquarters

Qualifications :

• 10 years of experience in Partner Sales or Enablement roles with at least 5 years in partner/channel enablement
• Proven track record of building and scaling partner enablement programs with measurable business impact
• Strong knowledge of channel ecosystems
• SaaS or enterprise software experience required; ITSM or CX industry experience preferred
• Excellent communication facilitation and stakeholder management skills 
• Strong project management capability with the ability to operate in a fast-paced global environment 

Additional Information :

The annual base salary range for this position is $220000 - $280000. This role is also eligible for a target bonus. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time