Sr. Manager, Monitoring & Observability PVH Corp.

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.

One of PVHs greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued and every voice is heard and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

OVERVIEW

The Sr. Manager Monitoring & Observability will play a key role in the engineering and management of monitoring & observability capabilities across PVH IT landscape and automated remediation solutions. They will work with business partners to understand requirements to provide robust solutions. This position is global in scope and requires a customer service focus. The Sr. Manager is responsible for enterprise monitoring & observability engineering capabilities which includes planning installation maintenance configuration performance tuning recommendations documentation and supporting the Enterprise Monitoring & Observability software/hardware.
This role will provide technical direction with the design process improvements planning operation service maintenance evaluation and testing in a multi-user information systems environment.

The Sr. Manager duties include: systems/utility/vulnerability monitoring & observability software/hardware evaluation recommends/evaluates system hardware and software service packs release levels configurations etc. evaluates log reports and makes/completes recommendations based on these reports technical staff training technical software/hardware documentation and day-to-day direction and assistance of the enterprise IT monitoring capabilities including application infrastructure Layer 3 networking virtualization Storage systems administration for On-Prem Cloud and Hybrid platform support.

Their duties also include leading Enterprise Monitoring & Observability standards implementing proactive management mechanisms/systems/policy and procedures. This role would provide recommendations to executives on system evaluations/testing and report findings.
This role will also have experience developing and deploying modern fault/performance/capacity alarm management systems and work with event correlation platforms for large organizations.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

Plan engineer and implement robust and cost-effective IT monitoring & observability capabilities using new coordination with business partners design engineer and deliver technology solutions across all production and pre-production environments.

Identify areas where existing capabilities and processes require change and where new ones need to be developed to meet future business demands

Generate assess and improve alerting with a focus on proactive alerting and self-healing.

Build service management & event correlation to transition from isolated alerts to predictive service impact analysis.

Partner with operations teams including strategic partners to design and implement integrations among various processes and tools which will include detailed rules and procedures for identifying and resolving incidents related to the area of responsibility

Drive a high standard of quality and consistency across the monitoring environment by maintaining and improving the standards within the team and by supporting good practice

Develop and maintain technical documentation as it relates to monitoring & observability configuration mapping processes and service records

Conduct research on monitoring & observability products services and standards to remain abreast of developments in the monitoring and enterprise tools space

QUALIFICATIONS & EXPERIENCE:

Eight to ten years of experience in design and implementation of global multi-platform enterprise monitoring & observability solutions

Strong knowledge of Linux and Windows Server operating systems

Proven understanding of scripting languages (Python JavaScript PowerShell etc.) to automate tasks and analyze data

Proficiency in REST API and JSON usage as well as Web services

Understanding of commercial and open source monitoring & observability tools such as SCOM APM tools log management tools and Manager of Managers (MoM)

Experience with SQL ability to write SQL queries to efficiently extract data from relational databases

In-depth knowledge of Architecture technical solutions and project management methodologies.

Education:

Bachelors degree in Computer Science Enterprise Architecture Information Systems or related field is required.

Skills

Ability to use logs to solve complex issues

Ability to interact effectively at all levels of the organization; Strong customer quality and results orientation

Ability to articulate complex ideas display exceptional written and verbal communications and possess excellent presentation skills

Strong interpersonal skills to support management and problem-solving functions of this role

Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines in high pressure scenarios

Comfortable with ambiguity and facilitating discussions to explore the best possible solutions

Ability to work independently as well as collaborate with a team

Flexibility to work with global teams during their respective time zone

PHYSICAL DEMAND

Prolonged periods sitting at a desk and working on a computer.

Travel

Domestic Minimal (110%) Occasional travel a few times a year.

International Minimal (110%) Occasional travel a few times a year.

Your Wellbeing is Our Priority

At PVH we offer competitive cost-effective and comprehensive benefit packages. We strive to provide options when it comes to your health finances and work-life balance. This includes:

• Pay & Insurance: Competitive pay bonus programs best in class medical insurance vision insurance dental insurance life insurance disability insurance and more.

• 401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.

• Flexible Workplace: Generous company-paid holidays paid time off hybrid working arrangements volunteer opportunities seasonal hours and flexible work schedules.

• Wellbeing Support: A variety of wellbeing tools and programs such as Headspace membership reimbursement for fitness memberships and/or digital meditation subscriptions and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.

• Services: Access to services for childcare elder care adoption preparation pet care plus reimbursement for backup care when your regular plans fall through.

• Education Assistance: Receive support for continued education including tuition reimbursement.

• Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

Please note eligibility depends on employment status location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.

PVH Corp. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race ethnicity color sex gender identity or expression age religion national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill ability educational background work quality experience and potential.

To achieve these goals across the United States and its territories PVH prohibits any PVH employee agent or representative from requesting or otherwise considering any job applicants current or prior wages salary or other compensation information in connection with the hiring process. Accordingly applicants are asked not to disclose this salary history information to PVH.