Process Improvement Manager II-Mount Sinai Doctors Medical Group

The Process Improvement (PI) Manager II leads improvement initiatives coordinated by the Office of Strategic and Business Planning utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health Systems continuous improvement culture. The PI Manager II plans manages and executes complex improvement initiatives and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system effectively utilizing a wide range of project management skills and improvement tools and methodologies. The PI Manager II also acts as a leader for the department serving as a mentor to junior PI Analysts and Engineers.

leads designs manages and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints and changes in project scope
scope and plan for improvement initiatives acquiring stakeholder buy-in and leadership support and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies
project management skills to: develop project plan and timeline for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for project success
and executes observational studies and evaluations to support improvement projects through interviews and in-person observations and supporting data analysis
and executes complex data analysis to support leadership decision making in a variety of subject matter areas including: process measures and performance metrics scheduling resource utilization labor and productivity quality measures patient satisfaction measures and demographic data
data analysis completed by other team members and provides feedback on approach and accuracy of findings
with team members and stakeholders to develop and test hypotheses related to scope of analysis
presentations that distill and communicate analytical and observational findings to stakeholders including creating figures and diagrams to illustrate and describe operations; skilled at providing guidance to colleagues in the development of clear and effective presentations
collaborates with stakeholders of all levels of staff developing trusting working relationships with leadership physicians administration and front line personnel. Considers context when presenting findings and recommendations
training content and administers didactic training curriculum on improvement tools and methodologies. May administer training to all levels of the organization
the professional development of junior staff through constructive feedback on project deliverables and as a role model in all project activities in leadership or supporting roles; actively identifies opportunities to informally mentor department staff
current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations
continuous improvement within the department contributing to the development of improved tools project methods and internal knowledge base and project evaluation
other duties as required

• Bachelors degree (Masters Preferred)
• 7-9 years of combined professional experience and/or graduate-level education relevant to healthcare operations data analysis strategic planning and process improvement including at least two years of directly managing staff as an operations manager or in a consulting model
• Certification and/or workingknowledge of Lean/Six Sigma methodologies
• Lean certification preferred

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $87692.00 - $131538.00 Annually. Actual salaries depend on a variety of factors including experience education and operational need. The salary range or contractual rate listed does not include bonuses/incentive differential pay or other forms of compensation or benefits.

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