Information Technology Manager of Dental Technology

Oakland, CA - USA

Yearly Salary: $ 93 - 108941

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are: La Clinica de La Raza is a non-profit community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into over 35 sites across Alameda Contra Costa and Solano County. To learn more about our history click here: Our History - La Clinica or visit our website at .

Job Summary:

Reporting to the Director of Information Technology the IT Manager of Dental Technology manages and coordinates Information Technology (IT) dental systems support and related component activities by performing the following duties personally or through subordinates and supervises such work as conducted by several IT technical support staff. The IT Manager of Dental Technology guides technical work related to the support maintenance and execution of dental technology information systems throughout the organization. As a partner with the IT Manager and in conjunction with the IT Manager responsibilities of this role include planning assigning and directing work training employees maintaining systems addressing complaints and resolving problems tracking and documenting issues and daily regular reporting of all status.

Major Areas of Responsibility include but are not limited to:

Supervisory Responsibilities:

In coordination and conjunction with the IT Manager assigns work establishes priorities and project schedules.
With respect to IT dental systems: Directs IT dental projects assigns tasks and monitors and reports on progress.
May supervise departmental staff as needed.

Duties/Responsibilities:

Responsible for the management coordination support maintenance and evaluation of Information Technology dental systems.
With respect to IT dental technology systems designs specifies configures installs and maintains hardware and software such as PCs dental system software and applications related printers servers dental devices cabling etc.
Implements policies and procedures related to IT dental hardware and software use maintenance support security backup and etc.
Takes after hours on-call IT Helpdesk calls and documents information.
Creates and maintains weekly/monthly/yearly reports on work performed through the IT Helpdesk Ticket System.
Establishes and maintains for IT dental systems: users user environment directories security and etc.
Trains users in IT dental systems software and equipment usage.
Responds to the needs and questions of IT dental system users and the operation of various software programs etc.
Develops and communicates standards for use operations and security of IT dental systems data and related/integrated devices/components either hardware or software.
Communicates broadly to report and resolve software hardware and technical/technology operations issues.
Consults with IT Department and Dental Department leadership to develop system solutions consistent with required objectives.
Installs and tests IT dental systems software and software upgrades.
Implement IT dental systems backup and disaster recovery procedures.
Other duties assigned by supervisor.

Minimum Job Requirements:

Knowledge Skills and Abilities:

Knowledge of operating principles methods and limitations of personal computer equipment software and computer networking.
Knowledge of computer hardware and techniques of computer operation and maintenance and repair. Ability to run diagnostic software and determine the most cost-effective alternative solutions.
Problem solving skills in the various aspects of dental information systems.
Knowledge of Microsoft Windows desktop and Server Operating Systems. Knowledge of Microsoft Active Directory and Microsoft Windows PowerShell preferred.
Must be able to work flexible hours. Some evenings nights and weekends are occasionally required. May include taking after-hours support calls.
Ability to work across cultures and demonstrate support of diversity equity and inclusion.
Strong verbal and written communication skills.
Demonstrate flexibility and ability to accept changes gracefully.
Ability to be kind empathetic considerate understanding highly communicative willing to work with others to solve problems unable to talk down to others consider everyone an equal be respectful and must be an all-around great human being to work with.
Ability to demonstrate dependable transportation to fulfill job responsibilities.

Education and Experience:

Requires four-year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
Must be highly experienced with IT support and maintenance for Dentrix MiPACS all related dental equipment/devices and various Pano systems including Sidexis Planmeca and J. Morita.

Physical Requirements:

Remaining in a stationary position often standing or sitting for prolonged periods
Bending/lifting pushing/pulling adjusting or moving objects weighing up to 15 pounds in all directions and occasionally more.
Repeating motions that may include the neck wrists hands and/or fingers.
Upper extremity demands: Reaching above shoulder and/or below waist.
Operation of personal vehicle requires a valid drivers license and proof of auto insurance.
Operation of work vehicle requires a valid drivers license.

Salary: $93940 to $108941 DOE.

Required Experience:

Manager

Who we are: La Clinica de La Raza is a non-profit community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into over 35 sites across Alameda Contra Costa and Solano County. To learn more about our history click he...