Assistant Network & Systems Administrator

Assistant Network & Systems Admin

IT Sylvan Way

ANNOUNCEMENT NUMBER: 1225-42

Kitsap Regional Library is seeking a customer-focused and technically skilled individual to join our Information Technology team as an Assistant Network & Systems Administrator. This position is a helpdesk and desktop support role providing hands-on assistance to staff with computers software and related technology. The ideal candidate enjoys solving problems delivering outstanding customer service and helping others with the use of technology. Youll be part of a supportive IT team that values collaboration learning and service excellence. This position reports to the IT Manager.

GENERAL DESCRIPTION

Under limited supervision the Assistant Network and System Administrator (ANSA) is a support resource for end-user computers peripherals network components and telephony devices throughout the library system. The ANSA provides in-depth and advanced technical support services to Kitsap Regional Library staff and addition the ANSA works on a variety of assignments associated with the management and maintenance of the librarys technology environment as well as providing support to the rest of the IT Team. Work is performed with considerable latitude for exercising judgment and initiative necessary to enable continued utilization of related systems.

This position is part of a bargaining unit represented by the Washington Public Employees Association/UFCW local 365.

QUALIFICATIONS AND EXPERIENCE

Associates degree in computer technology or equivalent combination of education and experience in an enterprise environment. Experience must include installation and support of various operating systems and software packages and diagnostics and troubleshooting of both hardware and software issues.

This position occasionally visits locations throughout the county and may need to drive on library business. A valid Washington State Drivers License a safe driving record and three years driving experience are required to drive a library-owned vehicle for library business.

Experience with technology in library services is preferred.

*A resume and cover letter are required for all positions and may be uploaded or copy/pasted and submitted with your application.

BENEFITS & SALARY

Employees regularly scheduled 20 or more hours per week are eligible to participate in our medical dental vision basic life AD&D long term disability insurance plans health reimbursement arrangement (HRA) as well as our employee assistance program. Additionally full-time employees earn 15 days of vacation leave 13 days of sick leave and 1 personal day each year.

Offers to new employees are expected to be between $28.64 and $31.29 depending on required and relevant experience and in alignment with internal equity. The full compensation range for this position is $28.64 - 39.64 per hour which includes compensation for incumbents with significant tenure at our library. This allows for growth and progression within the organization.

ESSENTIAL FUNCTIONS

Any of the following duties may be performed. These examples are not necessarily performed by all incumbents however and do not include all specific tasks an incumbent may be expected to perform.

DUTIES:

• End User Support: Provide support to end users of computer and network technologies including but not limited to the following:
  • Respond to end-user support needs submitted through the Help Desk ticketing system and provide over-the-phone and in-person support related to all aspects of technology usage.
  • Conduct account administration activities for the network and for enterprise applications and online services including adds moves and changes to user permissions access rights group membership and other account management needs.
  • Provide technical support services for the IP telephony system and related components.
  • Troubleshoot and resolve end-user problems with computers peripherals and networking devices.
  • End User Devices and Peripherals: Provide installation configuration deployment and troubleshooting of end-user devices and peripherals including but not limited to the following:
  • Install and configure computer hardware including desktops laptops and other mobile devices printers projectors and other peripheral devices.
  • Install and configure internal components on end-user computers.
• Software and Applications: Provide installation configuration deployment and troubleshooting involving software and applications for end-users including but not limited to the following:
  • Install and configure computer software including operating system software and applications for end-user computing devices.
  • Troubleshoot and resolve software issues including installation/configuration problems drivers feature deployment and integration issues.
  • Troubleshoot and resolve end-user issues associated with accessing and using network resources and applications including SharePoint MS Office Integrated Library Systems Print Management Systems and other systems.
  • Deploy operating system images for desktop and laptop computers and research and compile driver sets for hardware components in end-user devices.
• Network and Servers: Under direct supervision by an NSA provide setup configuration installation and support services involving networking and server components including but not limited to the following:
  • Work with others on the IT team and coordinate with other departments to configure and install network components including cabling switches wireless access points and other network devices.
  • Provide telephone system support including installation operation repair and maintenance on end-user telephone devices and telephony services.
  • Perform diagnostic and initial troubleshooting activities on network connectivity issues involving workstations printers network switches wireless access points and other infrastructure comp
• Maintain and manage technology data including asset management site documentation configuration information and software to support installation maintenance and repair of computer systems.
• Work with and assist other technical staff members in system administration and implementation activities associated with KRLs server and technology environment.
• Coordinate technical support efforts with library staff.
• Follow up on recent technical issues to see that the customers needs have been met.
• Perform other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to maintain regular and reliable attendance.
• Ability and willingness to travel to other sites.
• Working knowledge of end-user support and end-user devices in an enterprise network environment including computer hardware and peripheral devices operating systems and application software including Microsoft Office.
• Working knowledge of server hardware and software including Microsoft Windows Server Hyper-V Hosts and Virtual Machines.
• Working knowledge of IP networking familiarity with security best practices Active Directory Group Policy and print services.
• Working knowledge of mobile device hardware and operating systems
• Demonstrated ability to:
  • Communicate effectively verbally and in writing and communicate highly technical information clearly and concisely with library customers.
  • Read understand and implement information from highly technical documentation for various hardware and software components.
  • Effectively organize workload self-motivate adapt to changing needs and direction and support team decisions.
  • Take direction and focus on the task at hand.
  • Work effectively under pressure and respond appropriately to problem situations.
• Willingness to work flexible hours and occasionally be on-call for emergency support.
• Ability to maintain skill levels in a fast-changing environment.
• Ability to establish and maintain effective and courteous working relationships with staff patrons and vendors while communicating highly technical information clearly and concisely to audiences of varying technical ability.
• Ability to work collaboratively to create and maintain an inclusive environment where staff and patrons are respected and feel safe supported and valued.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Most of the work is carried out within a generally accessible safe indoor office environment. The position involves light to medium physical demands. Work is performed in a predominately stationary position over extended periods of time with regular interruptions from internal and external customers; occasionally moving about; communicating and exchanging information accurately and so that others understand; operating tools or controls including keyboards telephones and other office equipment; noise from office machinery and other equipment etc. Must be able to work while others are working in a shared team area. Periodic exposure to dust dirt and fumes while work is conducted in loud noise or confined areas and/or in air-conditioned equipment rooms.

Occasionally the incumbent must move or maneuver objects or materials weighing up to 50 pounds including stooping reaching lifting bending or transferring materials and other equipment to carts tables or shelves of varying heights. Frequently the incumbent must move or maneuver objects or materials weighing up to 20 pounds including stooping reaching lifting bending or transferring materials and supplies.

Visual acuity essential for tasks include identifying observing and inspecting written communications electronic information work products of direct reports and complex technical analysis of materials either from written or computer sources; and setting up equipment and other peripheral devices. Work performed and delivered is guided by precise deadlines. High cognitive demands include strong attention to detail ability to focus for long periods of time data-analysis critical thinking information synthesis and adherence to a clear and logical process.

Excellent communication skills customer service abilities and multitasking are also essential for success in this role.

Work is occasionally performed at different locations with or without other library staff and the incumbent may need to drive on library business.

LIBRARY EXPECTATIONS

Listed below are expectations of all library employees:

• Provide excellent customer service through consistent and timely interactions while demonstrating sensitivity to diverse styles values and backgrounds when working with others.
• Maintain regular and reliable attendance.
• Knowledge and support of Kitsap Regional Librarys principles of intellectual freedom.
• Knowledge and support of Kitsap Regional Librarys policies and procedures.
• Effectively work both independently with general directions as well as within a team.
• Flexibility to adapt to continually evolving information technology work procedures and library services.
• Maintain confidentiality in dealing with patron and/or employee records and information.

SCHEDULE

This is a full-time position scheduled for 40 hours per week. The schedule is typical Monday through Friday office hours but may include weekends and evenings as needed. Please note that schedules are subject to change to meet the needs of the library.

APPLICATION INSTRUCTIONS

To apply for this position and future positions please visit our website at and select Careers located at the bottom of the page. This position is open to all and will remain open through December 31 2025.

Kitsap Regional Library is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation please email us at and well work with you to meet your accessibility needs.

Required Experience:

Unclear Seniority