Communications and Engagement Specialist, Major Capital Projects

Are you a tactical thinker and relationship-builder with a passion for developing meaningful communications and engagement strategies Were looking for a Communications & Engagement Specialist Major Capital Projects to play a key role in supporting major capital projects that will transform the future of health service delivery at Providence Health Care.

In this dynamic role youll work closely with the Communications Team supporting projects such as the New St. Pauls Hospital Project the Clinical Support and Research Centre (CSRC) Project and the St. Vincents Heather Long Term Care Project. The Communications & Engagement Specialist will lead the development of compelling communications facilitate engagement and use their technical skills to create short-form video content to highlight project updates. If clear impactful storytelling is your strength and youre eager to use your skills to benefit the communities we serve we want to hear from you.

Heres What Youll Do:

• Develop implement and evaluate project communications and engagement strategies plans and materials to create awareness and promote a positive profile for PHCs major capital projects
• Develop write design and edit communications materials including newsletters/community stories website content presentations surveys memos reports speaking notes social media messaging and short-form video content
• Facilitate partnerships and focus groups to develop innovative solutions to emerging issues
• Proactively promote and increase awareness understanding and support for projects among internal and external audiences including staff physicians researchers government health authorities community organizations and other parties with vested interest
• Coordinate meetings and working groups to support information exchange on project objectives initiatives progress feedback concerns and questions
• Keep the Project Director VP of Public Affairs/Communications and PHC Communications and Public Affairs department informed of day-to-day project communications and concerns

Heres What Youll Need:

• Bachelors Degree in Journalism Communications or a degree in a relevant discipline such as Marketing English or Digital Communications plus three (3) to five (5) years of experience in progressive communications role is required
• Strong design and editing skills for creating polished visuals and social media content
• Demonstrated experience creating short-form video content for engaging audiences and sharing updates in a dynamic way on social platforms and other channels
• Ability to navigate complex working groups with competing priorities by developing communications and engagement strategies that balance diverse interests
• Knowledge of public sector major capital and/or large-scale projects is an asset
• Experience facilitating group discussions and navigating complex conversations with multiple parties with vested interest is an asset

Deadline to Apply: Monday December 15th at 11:59 PM PST

Education and Experience:

• Bachelors Degree in Journalism Communications or a degree in a relevant discipline such as Marketing English or Digital Communications plus three (3) to five (5) years of experience in progressive communications role is required.
• Experience in public affairs community relations or stakeholder engagement leadership roles is also desirable. A certificate in Foundations in Public Participation from the International Association for Public Participation or similar would be considered an asset.

Candidates with experience in the following areas will be given preference:

Development of communications and engagement strategies targeting multi-disciplinary internal and external role holders especially related to capital infrastructure projects in a municipal or provincial government Crown Corporation or health authority environment; and
Experience with large complex projects and related issues.

Skills and Abilities:

Superior journalistic and business writing/communication skills especially the ability to write edit and proofread creative and compelling copy for a variety of applications such as electronic newsletters print publications and social media.
Proven experience in developing and executing strategic and tactical communications plans.
A proven storyteller who can plan create and implement a broad range of digital and non-digital communications tactics to support and promote project goals.
Demonstrated ability to work in a project-based environment handle multiple and concurrent priorities and regularly report on project status.
Proficient in Microsoft Office. Experience with Adobe Creative Suite an asset.
Possesses a collaborative team-focused working style. Self-sufficient and self-motivated.
Able to translate technical or complex information into easily understood messaging.
Experience with issues management in recognizing emerging issues and opportunities developing responses and handling confidential and sensitive issues with tact diplomacy and composure.
Demonstrated ability to work effectively with others at all levels both internal and external to the organization.
Effective organizational project management and time management skills including the ability to organize prioritize multi-task and work effectively under pressure to meet multiple deadlines.
Demonstrated ability to work with accuracy and attention to detail.
Demonstrated ability to work independently and effectively with minimal supervision.
Demonstrated ability to remain calm alert and high functioning under stressful situations.
Demonstrated computer skills using standard desktop applications internet applications and relevant databases. Working knowledge of online applications that assist public discussions of complex topics.
Skill and proficiency with social media tools and in organizational electronic communication and social media technology desktop publishing and web-based technology practices.

• A competitive salary: The hiring range for this position is $74618-$90000 annually depending on experience and internal equity.
• Growth opportunities: We welcome individuals at all stages of their career offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Hybrid work
• A comprehensive health benefits package.
  

Your Day to Day:

1. As a key member of the project management team this position develops manages and implements positive and proactive internal and external Project Communications and Engagement Strategies to help meet project strategic objectives in conjunction with the Project Director the VP of Public Affairs/Communications and the PHC Communications and Public Affairs department.
2. Develops communications and engagement goals objectives guidelines strategies and key messaging for the project ensuring quality consistency and incorporation of best practices. Tracks project milestones and evaluates the impact of communications and engagement strategies against measurable objectives; adjusts tactics to maximize impact.
3. Researches oversees develops produces and disseminates a broad range of project communications products and tools (such as web and social media content brochures posters presentations backgrounders fact sheets speeches briefing notes FAQs advertisements and other communications materials) to streamline the delivery of communications and related processes to various target audiences such as internal and external stakeholders staff government interested parties and special interest groups. Coordinates the development and production of communications and consultation materials. Ensures overall quality consistency and effectiveness of complex communications materials.
4. Works with PHC Communications and Public Affairs team members (and through them the Ministry of Health and Vancouver Coastal Health) to highlight project accomplishments share information and to ensure adequate risk assessment reputation management and that any project communication strategies and initiatives are aligned with the overall PHC communications direction policies and strategies.
5. Supports engagement and consultation with key internal/external stakeholders using a variety of best practice engagement techniques such as forums workshops open houses online consultation charrettes advisory groups and other methods.
6. Coordinates attends and participates in public information community and stakeholder meetings and related events including event planning facilitation notetaking event set-up and follow-up with stakeholders as required.
7. Oversees the summary of input received through various engagement mechanisms at various stages of engagement processes analyzes feedback develops consultation summary reports and manages the dissemination of key findings and reports with key groups.
8. Promotes and increases awareness understanding and support among key internal and external audiences and interested parties such as various levels of government other health authorities Indigenous communities community service groups and other constituents.
9. Liaises with internal and external audiences to develop a broad understanding of important issues challenges and strategic directions being undertaken; to foster open dialogue between key groups; and to communicate key messages clearly and concisely to promote awareness and foster support for the project.
10. Regularly keeps the Project Director the VP of Public Affairs/Communications and PHC Communications and Public Affairs apprised of the concerns and issues raised through the various engagement mechanisms.
11. Facilitates the ongoing exchange of often-sensitive information to and from key groups addressing topics such as project objectives initiatives progress performance and interested parties feedback concerns issues and questions. Supports public and staff inquiries concerning project communications by tracking and responding to project inquiries concerns and responses.
12. Works cross-functionally with the PHC Communications & Public Affairs team key leaders and content experts across the organization to monitor identify and manage issues. Assesses areas of potential conflict and/or controversy prepares the appropriate strategies and responses to manage issues and enhance project reputation and determines the content and method of delivering the information. Responds to and/or develops action plans for crisis situations in keeping with the overall PHC Communications and Public Affairs department policies procedures standards and practices and in consultation with the Project Director VP of Public Affairs/Communications and the PHC Communications and Public Affairs department. Effectively communicates and manages project issues through print electronic social media verbal communications and face-to-face meetings.
13. Refers all media inquiries to the PHC VP of Public Affairs/Communications and provides background and support for proactive media relations events initiatives and video/conference/meeting presentations. Also provides support for reactive media inquiries related to the project.
14. Helps create and manage social media and digital strategies for capital projects in alignment with PHCs comprehensive digital media strategy. Works in partnership with PHC Communications & Public Affairs to manage social media and website channels for the project that target multiple constituents and stakeholders.
15. Works with the PHC Communications and Public Affairs department to update capital project websites. Ensures websites are up-to-date informative and serve as key information access points for internal and external stakeholders.
16. Works closely with the St. Pauls Foundation to support and promote fundraising activities.
17. Maintains an awareness of new developments and trends in communications and public engagement through literature review contact with peers at other organizations industry advisor groups professional associations and attendance at seminars workshops and education programs as required by the employer.
18. Shares knowledge with fellow team members and others internal and external to the organization for the purposes of communication high performance teamwork and continual quality improvement to support an innovative culture and a learning organization.
19. Performs other related duties as required.

We acknowledge that Providence Health Care & the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəyəm (Musqueam) Skwxwú7mesh (Squamish) and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.