IT Operations & Support Engineer

Stefanini Group is hiring!

Stefanini is looking for an IT Operations & Support Engineer Dearborn MI (Onsite)

For quick apply please reach out Parul Singh at /

We are seeking an IT Liaison to drive the employee technology experience manage local IT projects and budgets and ensure alignment with global IT strategies while advocating for local site this role you will be instrumental in fostering strong relationships with local skill teams and business customers serving as the primary point of contact to ensure that IT services meet evolving needs and influence the IT roadmap for enhanced employee experience. The position requires a focus on problem resolution continuous improvement and maintaining robust security and compliance across all site IT operations.

Responsibilities

• Site IT Operations & Support: Leads the management and maintenance of all site IT infrastructure hardware software and network resources across assigned non-manufacturing research and advanced engineering sites in SouthEast Michigan. Ensure robust field operations support to ensure superior employee technology experience.
• Project & Initiative Implementation: Oversees the successful local implementation of global IT initiatives including new projects technology upgrades and tech refresh programs ensuring successful deployment and integration at the site level.
• Business Relationship Management: Serve as the primary face-off for local skill teams and business customers fostering strong relationships and ensuring IT services meet their evolving needs. Act as a voice of the customer to influence the IT roadmap and drive requirements for enhanced employee experience.
• Local Project Management: Take on project management roles for local IT projects funded by site-specific business units or skill teams overseeing them from initiation to successful completion. Team Leadership & Development: Potentially lead and mentor a team of L2 support ensuring they are equipped to provide high-quality on-site and remote support and fostering a culture of continuous improvement and technical excellence.
• Security & Compliance: Oversee the implementation and adherence to IT security policies and compliance standards protecting data network access and information assets at the sites. Problem Resolution & Continuous Improvement: Identify problematic IT areas implement strategic solutions and drive continuous improvement initiatives to enhance IT service delivery and efficiency.

Experience Required

• Senior Associate with 3 to 5 years of progressive experience in IT operations infrastructure management or a related field.
• Proven experience supporting non-manufacturing research or advanced engineering environments is highly desirable.
• Background in project management.
• Comprehensive understanding of IT infrastructure components including networking servers cloud services and end-user computing.
• Familiarity with IT Service Management (ITSM) frameworks (e.g. ITIL).
• Knowledge of cybersecurity best practices and data protection regulations.
• Exceptional leadership communication and interpersonal skills with the ability to engage effectively with both technical teams and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to manage multiple priorities in a fast-paced dynamic environment.
• Customer-centric mindset with a focus on enhancing the employee technology experience.

Experience Preferred

• BSc (Comp Science Info Tech or related field).
• Certifications such as ITIL PMP or relevant technical certifications (e.g. Cisco Microsoft AWS).
• Experience with advanced engineering tools and software common in R&D environments.
• Familiarity with IT ecosystem and corporate culture.

Education Required

Education Preferred

**Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are a CMM Level 5 company.

#LI-PS11

#LI-ONSITE