Global Process Expert Inquiry Management

In this role you will shape and improve our global customer journey by designing standardising and continuously improving end-to-end Commercial processes. You will act as a global subject matter expert ensuring consistency efficiency and customer-centricity across all regions while supporting the implementation of the global S/4HANA template for the Commercial domain.

A job that matters: your tasks

• Develop and detail standardised processes and procedures for your assigned business process.
• Analyse current processes and identify opportunities to improve efficiency quality harmonisation standardisation and cost effectiveness.
• Collaborate with process-level stakeholders and functional teams to refine current processes introduce improvements or design new process solutions.
• Act as the first point of contact for business change requests from the key user community preparing decision templates and executing approved changes.
• Identify process pain points prioritise improvement demands and ensure adherence to business process architecture guardrails.
• Maintain pragmatic process maps and process documentation providing leadership and organising training content for process owners managers key users and end users.
• Coordinate and execute testing of updates or improvements and monitor process maturity levels.

An experience that matters: your skills

Language Skills:

• Fluent English in written and spoken communication

Experience & Skills:

• Bachelors degree in Business or Business Process Management
• 5 years of experience in the corresponding business domain
• 3 years of experience in business process modelling process optimisation and best-in-class process design
• 3 years of experience working with relevant IT platforms as a business analyst (e.g. SAP ECC/S/4HANA Salesforce Microsoft Dynamics or similar)
• Experience with continuous improvement methodologies (e.g. Six Sigma or similar; Black Belt)
• Strong stakeholder management and communication skills in a collaborative fast-moving environment
• Expert knowledge of business processes and requirement engineering
• Experience with end-to-end operational flows (e.g. manufacturing or order fulfilment) is considered an advantage.

A workplace that matters: our offering

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15000 LinkedIn Learning courses to assist in your professional development