Software Engineer- Application Support

Birmingham, MI - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY:

Motion Industries is seeking a Software Engineer to join our Level 3 Business Applications Support team. The role involves working collaboratively with stakeholders and global teams to deliver effective and user-friendly IT application support solutions that align with strategic business goals.

Must be eligible to work in the US without visa sponsorship

JOB DUTIES

Collaborate with stakeholders business users and global teams to identify deliver and support IT application solutions aligned with business outcomes.
Provide production support for multiple applications by troubleshooting developing testing and deploying fixes and enhancements.
Manage and prioritize trouble ticket resolution ensuring adherence to Application Support SLAs and improving support processes.
Develop and maintain monitoring reporting incident management and system performance metrics.
Utilize back-end programming and front-end scripting languages to optimize application performance scalability and security.
Participate in the full software support lifecycle including installation configuration upgrades and workflow design.
Assist in developing and unit testing application programs following technical designs and coding standards.
Review and present work for peer or management approval
Liaise with internal teams (Development DevOps Infrastructure QA Cloud etc.) to address trending issues and coordinate service delivery.
Build strong relationships with business units and users to ensure effective support and communication.
Support change management initiatives
Handles installation configuration development workflow design monitoring and/or upgrade of assigned software products.
Monitors quality and performance of applications through testing and maintenance.
Maintains up-to-date records of issues with existing code.
Develops and unit tests application programs as specified in Technical
Designs and obtains code reviews while ensuring that all programming standards and policies are adhered to.
Presents work for review and sign off by peers and/or management in their workgroup.

EDUCATION & EXPERIENCE

Bachelors degree in Computer Science Information Services or equivalent experience.
3-5 years of experience in an application development or support environment.
Familiarity with supply chain business processes is a plus.
Experience working in or with global IT service providers and application support teams.
Proficient in scripting languages SQL queries and API integrations.
Knowledge of ITSM tools (preferably ServiceNow) and practical application of ITIL service management processes.
Strong understanding of multi-tier application architectures.
Excellent communication
Ability to make timely decisions with incomplete information.

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage 401(k) tuition reimbursement vacation sick and holiday pay.

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SUMMARY:Motion Industries is seeking a Software Engineer to join our Level 3 Business Applications Support team. The role involves working collaboratively with stakeholders and global teams to deliver effective and user-friendly IT application support solutions that align with strategic business goa...