Desktop Support Technician
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Title : Desktop Support Technician
Location - Fort Lauderdale FL
Basic Qualifications
Proven troubleshooting experience across Windows macOS networking virtualization security AV systems and hardware asset management.
Strong problem-solving analytical and communication skills.
Good understanding of major operating systems Active Directory and networking concepts.
Knowledge of OS imaging technologies.
Basic understanding of telephony components.
Hands-on experience troubleshooting hardware and software.
Proficiency with Microsoft Office Google Workspace and Zoom.
Ability to prioritize and handle multiple tasks in a fast-paced environment.
Experience using ticketing/incident management tools.
Ability to explain technical concepts to both technical and non-technical users.
Strong customer service orientation.
Ability to manage and close tasks within defined SLAs.
Microsoft certifications and experience with Citrix products are a plus.
Hands-on experience with AV and collaboration platforms.
Requirements
Graduation in Computer Science IT or an equivalent field.
Minimum 3 years of experience in a help desk or technical support environment.
At least 2 years of experience in deskside/field support.
Thanks and Regards
Proven troubleshooting experience across Windows macOS networking virtualization security AV systems and hardware asset management.
Strong problem-solving analytical and communication skills.
Good understanding of major operating systems Active Directory and networking concepts.
Knowledge of OS imaging technologies.
Basic understanding of telephony components.
Hands-on experience troubleshooting hardware and software.
Proficiency with Microsoft Office Google Workspace and Zoom.
Ability to prioritize and handle multiple tasks in a fast-paced environment.
Experience using ticketing/incident management tools.
Ability to explain technical concepts to both technical and non-technical users.
Strong customer service orientation.
Ability to manage and close tasks within defined SLAs.
Microsoft certifications and experience with Citrix products are a plus.
Hands-on experience with AV and collaboration platforms.
Requirements
Graduation in Computer Science IT or an equivalent field.
Minimum 3 years of experience in a help desk or technical support environment.
At least 2 years of experience in deskside/field support.
Thanks and Regards
Muskan Mahna
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
