Director of Food and Beverage

KEY ROLES AND RESPONSIBILITIES

Finance and Business Management:

1. Achieve Budgeted Targets: Responsible for achieving budgeted goals in food sales beverage sales labour costs and overall profitability ensuring financial targets are met.
2. Function Billing Oversight: Oversee the accuracy and timeliness of function billings to ensure proper invoicing and revenue recognition.
3. Payroll Supervision: Supervise weekly payroll input ensuring accuracy and compliance with labour regulations.

Marketing and Sales:

1. Competitive Analysis: Analyze Food & Beverage Prices promptly comparing them to competitors to ensure competitive pricing strategies are in place. Conduct competitive analysis semi-annually by gathering data from competitors to stay informed about market trends and adjust strategies accordingly.
2. Marketing Participation: Contribute to and actively participate in Food & Beverage marketing activities collaborating with the marketing team to promote offerings effectively.
3. Sales Promotions & Mailings: Develop and execute sales promotions and marketing mailings to attract new customers and retain existing ones.
4. Sales Department Collaboration: Liaise regularly with the Sales Department to understand guest needs and preferences facilitating effective communication and collaboration.

Guest Experience and Relations:

1. Guest Follow-up: Conduct timely follow-up calls with guests to gather feedback address concerns and ensure satisfaction with their dining experience.
2. Guest Entertainment: Host potential and existing guests providing them with exceptional hospitality and entertainment to enhance their overall experience.
3. Guest Relations: Establish rapport with groups to ensure guest satisfaction and encourage repeat business fostering long-term relationships with key clientele.

Operations and Administration:

1. Collaboration with Other Departments: Coordinate with Front Office Room Reservations and Sales Teams to ensure seamless execution of group requirements involving the Executive Chef in relevant discussions.
2. Emergency Availability: Be available to Hotel Staff for emergencies providing support and guidance as needed to ensure guest satisfaction and safety.

Ad Hoc Duties: Fulfil other duties as directed by the General Manager or Hotel Manager demonstrating flexibility and adaptability in responding to changing business needs.

1. Manager on Duty Shifts: Participate in Manager on Duty (MOD) shifts as necessary overseeing hotel operations and addressing any issues that may arise.
2. Maintenance Support: Contribute to overall Hotel Maintenance and cleanliness efforts ensuring facilities are well-maintained and presentable to guests.
3. Facility Reporting: Report equipment and facility deficiencies promptly coordinating with relevant departments to address maintenance issues and ensure guest safety and comfort.

Training and Development:

1. Menu Planning Assistance: Assist in menu planning and pricing collaborating with the culinary team to develop innovative and profitable menu offerings.
2. Department Manual Maintenance: Develop and maintain the department manual documenting standard operating procedures and ensuring consistency in operations.
3. Team Building: Foster teamwork and positive relations among colleagues and management promoting a collaborative and supportive work environment.
4. Training and Development: Conduct staff training and development initiatives ensuring team members are equipped with the necessary skills and knowledge to excel in their roles.
5. Performance Management: Administer performance appraisals and Personal Learning and Development Plans providing constructive feedback and support for employee growth and development.

Qualifications :

Previous Food & Beverage experience in a senior leadership role required.
Computer literate in Microsoft Windows applications required.
University/College degree in a related discipline required.
Minimum 6-8 years of experience in a Luxury Hotel.

Applicants must hold valid authorization to work in South Africa.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time