DATA CAPTURER CALL AGENTS

Cape Town - South Africa

Monthly Salary: ZAR 13200 - 13200

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Customer Support & Case Handling

Handle customer queries received via email phone and the in-store widget.

Provide the first response within SLA targets (12 business hours).

Log all interactions accurately into the support system.

Follow standard operating procedures to resolve issues within 23 business days.

Manage high-priority cases (device locked SIM provisioning activation failures debit issues) with urgency.

Send customer updates every 48 hours until issues are closed.

Close cases correctly and confirm resolution with customers.

Required Skills:

Key ResponsibilitiesCustomer Support & Case Handling Handle customer queries received via email phone and the in-store widget. Provide the first response within SLA targets (12 business hours). Log all interactions accurately into the support system. Follow standard operating procedures to resolve i...