Customer Service Representative

Rhodes - Australia

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Lets be unstoppable together!

At Circana we are fuelled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversityequityand inclusion as we believe in the undeniable strength that diversity brings to our business employees clients and communities. With us you can always bring your full self to work. Join our inclusive committed team to be a challenger own outcomes and stay curious together.

Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at .

So why Circana

Were progressive inclusive and people focused. We seek to create a down-to-earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including;

Flexible and hybrid working
Up to 5 weeks annual leave and holiday buy back scheme
16 weeks paid parental leave
Birthday leave
Summer half days
Circana Me Days (4 per year!)
Cultural swap days

What will you be doing

Youll act as the first point of contact for our clients and provide system support ensuring excellent customer service. Youll process requests and resolve technical issues with confidence and professionalism.

Responsibilities

Serve as the first point of contact and provide clear effective solutions to client issues
Diagnose problems troubleshoot effectively and route or escalate to the appropriate team when necessary
Guide clients through the problem-solving process with patience and clarity
Keep clients updated on incident progress including any upcoming changes or scheduled outages
Build strong trusting relationships through open and proactive communication
Deliver exceptional customer service and consistently exceed client expectations
Manage complaints by escalating when needed following up promptly and ensuring timely resolution with clear communication and alternatives
Accurately record document and close all cases in line with established procedures
Identify opportunities to improve processes and recommend enhancements

Requirements

1 years experience in customer service or help desk preferred
Excellent understanding of MS Office applications
Strong interpersonal and communication skills (both written and verbal) with a professional telephone manner
Excellent time management and the ability to handle multiple requests and tasks simultaneously
Ability to work under pressure manage competing priorities and maintain a high level of attention to detail
Genuine passion for working with people combined with a keen eye for detail and a proactive can-do attitude
Familiarity with queue-based ticket management systems (e.g. Zendesk) is preferred but not essential

Circana Behaviours

As well as the technical skills experience and attributes that are required for the role our shared behaviours sit at the core of our organisation. Therefore we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Centre on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone

Ready to make an impact

If you thrive in a collaborative environment and want to be part of a company that values your growthwed love to hear from you! Apply now and lets build something great together.

If you require accessibility support or would like to request reasonable adjustments during the recruitment process we encourage you to reach out to us at

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.

Required Experience:

Unclear Seniority

Lets be unstoppable together!At Circana we are fuelled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to...