Practice Support Representative

As a Practice Support Representative youll be responsible for ensuring were providing our practices and team of RMs an outstanding level of customer service including resolving queries providing admin support and helping our network be as successful and productive as they can. Using your customer service focus youll also have a key role in ensuring were listening to our network improving communication and improving the way we do things to provide better addition youll be critical in providing hands-on support for our products and initiatives and will act as a business champion and expert. 

What Youll Do:

• Be the first point of contact for practice and Regional Manager queries resolving issues or coordinating with support teams.
• Deliver real-time and remote training on Practice Management systems and processes.
• Support practices to maintain accurate systems rosters websites online bookings and self-service tools.
• Assist the contact centre with patient and practice queries to ensure a positive experience.
• Provide end-to-end support for Maven / 1300 SMILES products including follow-ups and compliance.
• Support system setups projects and technology platforms across practices.
• Help improve processes document procedures and keep training resources up to date.

Qualifications :

• Proven ability to deliver exceptional customer service
• Strong written and verbal communication skills
• Desire to join a solution focused friendly team
• Demonstrated skills in an administration/support role
• Strong organisational and problem-solving skills with ability to prioritise and manage multiple tasks and deadlines.
• Experience in the end-to-end management of customer enquiries (taking an enquiry through to a solution)
• Intermediate Microsoft Office skills and strong computer literacy.
• Previous Dental industry and dental software experience highly advantageous.

Additional Information :

Why Join Abano

• Be part of a growing innovative company leading the dental industry.
• Work within a network of highly skilled professionals across Australia & New Zealand.
• Drive real impact by shaping how we engage with patients and elevate their experience.
• Competitive salary and career growth opportunities.

Ready to make a difference Apply now!

At Abano Healthcare we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.

Remote Work :

No

Employment Type :

Full-time