Resolution Specialist

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

Shift: 8 AM - 4:15 PM ET

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables. Provides responses in writing and/or by telephone within designated call and transaction parameters.
• Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
• Determines and initiates actions such as corrections policy cancellations/ reinstatements balance transfers to legal collections etc. to resolve issues and disputes.
• Owns all internal actions including follow through to ensure that all related corrective actions or transactions are supported by peer areas in underwriting processing and billing & collections.
• Maintains detailed file activity documentation through closure of collection efforts.
• Communicates professionally and effectively follows up and keeps customers informed. Builds strong relationships with customers and colleagues.
• Provides superior service to our customers and internal business partners acting with a sense of urgency.
• Provides user assistance with website navigation assistance.
• Identifies issues and process improvement opportunities on a routine basis.

May perform additional duties as assigned.

Reporting Relationship

Typically Supervisor or above

Skills Knowledge & Abilities

• Strong written verbal and interpersonal communication skills including professional phone etiquette and the ability to work with internal and external customers at all levels.
• Analytical skills with the ability to work independently and proactively to identify and resolve problems.
• Solid computer skills including Microsoft Office Suite and other business related software.
• Strong organizational skills including the ability to handle multiple tasks and prioritize work.

Education & Experience

• Associates Degree or equivalent.
• Typically a minimum two years of relevant experience.

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In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $35000 to $65000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.