Operations Assistant Manager (Maternity Cover)

Responsibilities:

• Operational Oversight: Oversee daily operational duties across both Consumer and Commercial sectors ensuring seamless operations and service delivery including quality assurance across teams onshore and in our captive centers based in the Philippines and Malaysia.

• Change Management: Report on consumer and commercial metrics making recommendations for change with the support and guidance of the Head of Operations and fellow Leads including any process transitions to captive centers.

• Governance: Lead regular cadences of governance meetings with stakeholders and teams from captive centers to ensure service levels are consistently met and corrective actions are taken for recovery.

• Business Continuity Development: Develop and drive Business Continuity plans and strategies for the Hong Kong branch ensuring preparedness for any operational disruptions in close collaboration with the regional Business Continuity team.

• Incident Management: Facilitate coordinate and drive incident management processes across operations including training and delivery to ensure effective response and resolution.

• Risk Management: Assist in identifying and mitigating risks associated with operations ensuring compliance and operational integrity.

• Contract Oversight: Maintain oversight and governance across contracts and agreements related to operations ensuring compliance and alignment with business objectives.

• Stakeholder Collaboration: Work closely with various stakeholders within the company and regional office

• Ad Hoc Support: Provide support to the Head of Operations as needed including procedure documentation (manuals workflows) reporting presentations and communications.

Required Skills & Experience:

• Experience in operations process improvement or project management.

• Strong communication and collaboration skills.

• Ability to manage multiple priorities and workstreams.

• Proactive approach to problem-solving and innovation.

• Comfortable working with digital platforms and tools.

• High attention to detail and organizational skills.

Qualifications:

• Minimum 5 years of experience in Operations with at least 2 years of supervisory experience

• General Insurance with sound knowledge of general insurance products is preferred.

• Ability to work collaboratively with cross-functional teams.

• Conscientious with strong sense of accuracy and quality delivery

• Strong analytical and problem-solving skills

• Strong time management skills and ability to prioritize tasks effectively.

• Self-motivated with strong interpersonal and written communication skill

• Proficient in Microsoft Office and other relevant software programs

• Proficient in written and spoken English & Cantonese