Head of Distribution Technology – The Americas Design Hotels

Objective

At Design Hotels we empower our global community of independent member hotels through innovative commercial strategies powerful distribution platforms and tailored support. As Head of Distribution Technology Americas you will lead all aspects of distribution systems and support across the Americas region with a primary focus on the United States and Mexico.

You will oversee the implementation and optimization of all relevant CRS platforms including SynXis and MARSHA ensuring seamless connectivity operational excellence and consistent support for our member hotels in the region. As a senior leader within the regional commercial organization you will be responsible for shaping and executing distribution strategy in close collaboration with the Head of Commercial Strategy Americas the Account Director Americas and regional Sales Teams. You will also serve as the primary liaison between the global Distribution Technology team in Berlin and the Americas region translating global initiatives into regional action and ensuring member hotel satisfaction and system performance

Responsibilities

Strategic Leadership & Regional Ownership

• Lead the overall distribution technology strategy and operations for all Design Hotels member properties in the Americas region
• Represent the region in global Distribution Technology discussions contributing to product roadmap development service enhancements and rollout strategies
• Align distribution initiatives with regional commercial goals identifying opportunities to enhance hotel visibility performance and revenue via distribution channels
  
  

Operational Excellence & System Oversight

• Ensure best-in-class implementation configuration and ongoing optimization of core CRS systems (SynXis and MARSHA) and related Marriott tools (HPP IMS GXP Product Catalog etc.) by working with the implementation team in Berlin
• Oversee integration and troubleshooting for CRS PMS RMS and OTA platforms to ensure accurate inventory rate and content distribution across all channels
• Drive performance improvements and elevate member hotel user experience on SynXis Booking Engine () and
  
  

Team Leadership & Development

• Build lead and develop the Americas Distribution Technology team including Distribution Manager(s) Coordinator(s) and intern(s) fostering a culture of collaboration expertise and accountability
• Oversee resource planning team training workload allocation and performance management to ensure strong service levels and hotel satisfaction
• Serve as a senior escalation point and ensure prompt and effective resolution of complex technical or operational issues

Process & Service Optimization

• Lead the refinement of Standard Operating Procedures (SOPs) specific to the Americas ensuring alignment with global standards while addressing regional needs particularly Marriott system processes
• Monitor and analyse support trends through the ticketing system; identify opportunities for automation service improvement and team efficiency
• Collaborate with the global Distribution Technology team to drive continuous improvement in tools processes and service delivery

Cross-Functional Collaboration

• Work in close alignment with the Head of Commercial Strategy Americas Account Director Americas and regional Sales Teams to ensure distribution efforts support broader commercial objectives
• Support cross-departmental initiatives by providing distribution insights training and strategic input to enhance member hotel performance and satisfaction
• Serve as a regional advocate for member hotels ensuring their technical needs and expectations are addressed both locally and globally
  

Experience & Mindset Requirements

• Comprehensive operational and technical experience with SynXis
• Comprehensive operational and technical experience with MARSHA
• Fluent in English; Spanish and/or Portuguese preferred
• Strong market knowledge from a revenue management and distribution perspective (including channels fiscalization and market practices)
• Familiarity with Revenue Management and Property Management Systems (preferably Opera Mews HMS/Infor though not mandatory)
• Bachelors degree preferred with a minimum of 5 years of relevant work experience
• At least 3 years of team leadership experience in a multicultural environment
• Strong communication skills with the ability to influence stakeholders at various levels
• Experience partnering with commercial revenue management and hotel operations teams
• Ability to mentor and develop talent within the team

Perks & Benefits

• Opportunity to work at the intersection of luxury hospitality design and culture
• Global exposure within the Marriott International portfolio
• Hybrid and flexible working options
• Exclusive benefits at Design Hotels member properties and Marriott Explore rates
• Career development opportunities in a global design-driven organization

Please send your application without a picture.

About Design Hotels

Design Hotels GmbH () is a full-service hospitality consultancy offering customized services to its member hotels. Under the brand Design Hotels the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality progressive design and cultural authenticity. Design Hotels embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.

The company has its headquarters in Berlin and branches in Los Angeles New York London and Singapore. Since March 2021 Design Hotels GmbH is part of the Marriott International portfolio.

Design Hotels is an equal opportunity employer we celebrate diversity and practice inclusivity. Hiring decisions are based on merit qualifications and our business needs only.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.