Lead Medication Support Coordinator
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Job Location:
Somerville, NJ - USA
Hourly Salary:
$ 18 - 27
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Training & Onboarding Lead Medication Access Coordinator (MAC) is responsible for delivering comprehensive onboarding training and ongoing education for new and established MAC team members within Mass General Brigham Medical Group. This role supports high-quality standardized medication access operations by developing training materials coordinating orientation activities monitoring competency and serving as the primary resource for workflow questions and escalation support.In addition to supporting pharmacy-based prior authorization refill renewal and prescription assistance workflows the Training & Onboarding Lead ensures consistent adoption of best practices across all clinics and sites. The role works closely with clinical pharmacists operations leadership supervisors and clinic partners to reinforce departmental standards coordinate system initiatives and facilitate communication across the medication access continuum.
The Training & Onboarding Lead may assist in scheduling and work distribution for the MAC team to support daily operations when needed.
Qualifications
Education
- High School Diploma or Equivalent required
- Associates Degree Healthcare Administration preferred
Experience
Healthcare experience 0-1 year preferred
Knowledge Skills and Abilities
- The ability to read interpret and follow complicated verbal and written instructions precisely.
- Ability to work with sustained attention and care on routine repetitive tasks.
- Understanding medical terminology abbreviations and computer operation.
- Excellent initiative and self-motivation to complete work with a minimum of supervision.
- Ability to organize and maintain efficient work areas and services.
Additional Job Details (if applicable)
Essential Functions
Training Onboarding & Workflow Standardization
- Leads onboarding for new MACs including orientation hands-on training competency assessment and ongoing reinforcement of workflows tools and documentation standards.
- Develops and maintains training materials reference guides standard work and job aids to ensure consistent processes across all sites and departments.
- Coordinates ongoing education sessions to introduce workflow updates system enhancements and new organizational initiatives.
- Collaborates with team supervisors to identify training needs prioritize curriculum updates and ensure educational content aligns with performance goals and operational requirements.
- Assists with assigning and coordinating daily activities for MACs during training periods or when operational support is needed.
- Provides real-time coaching guidance and support to MACs helping resolve complex workflow insurance or system-related issues.
Medication Access Support
- Receives reviews and facilitates medication refill renewal requests in alignment with practice standards.
- Completes medication prior authorization documentation and prepares it for provider review and sign-off.
- Monitors prior authorization status throughout the review process and communicates updates to providers clinic staff and patients.
- Educates clinicians (MDs NPs RNs) on reimbursement updates medication access processes and best practices for reducing delays in patient care.
Communication Coordination & Analytics
- Serves as a communication bridge between MACs clinic teams clinical pharmacists supervisors and leadership regarding workflow questions process changes and training needs.
- Assists in managing tracking tools training logs and operational metrics; supports the development of reports and data needed for performance monitoring and continuous improvement.
- Helps troubleshoot issues involving pharmaceutical companies clinics insurers or patients ensuring prompt and accurate resolution.
- Acts as a resource for patients and staff on topics related to medication access prior authorization requirements insurance processes and available financial assistance programs.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.99 - $27.17/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
