At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Supervises direct reports and provides tactical and/or technical support

• Task-oriented and delivers results as per goals set for the team

• Will effectively roll out process updates and compliance to Medtronic policies

• Provides the highest level of Customer Service internally and externally concerning the service offerings in Manila Shared Services team for Manila Tech Support (i.e. Tech Support call center management belt clip Solutions Patient Outreach or any other Businesses and Services within his or her areas of responsibility)

• Provides data such as TMS deep dive analysis new processes to be considered on Capacity Planning and continuous improvement.

Required Knowledge and Experience:

• Bachelors degree is required

• Minimum 5 years of experience in Call Center operations (Intermediate knowledge is required); 7 years of related experience

• Skills in reporting via Excel and Power Point presentations

• Experience in automation projects is an advantage

• Good communication and interpersonal skills with demonstrated ability to build strong teamwork and collaboration

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here