Case Manager I (MSSP)

The City of Oakland is an equal-opportunity employer that values workforce diversity inclusion and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the citys historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture community and individualism of employees.

Why join The City of Oakland Human Services Department

The City of Oakland is currently recruiting to fill one (1) vacancy within the Human Services Department Aging and Adult Services - Multipurpose Senior Services Program (MSSP). MSSP supports independence safety health and active living for seniors. MSSP works with community partners to support services that include care management jobs training volunteering recreation and transportation assistance. MSSP provides culturally appropriate comprehensive case management services to keep Medi-Cal eligible frail elders out of nursing homes so that they are safe and independent in their own homes increasing their quality of life when they are most vulnerable. This is an entry-level classification in the Case Manager series.

The ideal candidate works well independently and as a team member possesses excellent communication skills and has experience providing services to the frail elderly or functionally impaired adults/seniors.

The Case Manager I provides case management services including reassessment and/or recertification care plan development and implementation purchase and arrangement of client services monitoring of clients home visits documentation and performs related duties as assigned. The Case Manager I applies harm reduction and strengths-based approaches to increase the health and safety of frail elders who are at risk of nursing home placement.

We are looking for someone who is:

• Compassion-driven. You will strive to ensure that all Oaklanders are treated with dignity and respect.
• Familiar with target populations. You will be working with the frail elderly and functionally impaired adults/seniors and you should be familiar with the unique challenges of this work.
• Knowledgeable of local resources. You will be able to provide information to individuals about community services and resources within Alameda County.
• A team player. You will create a positive work environment where everyone is driven to achieve success.
• Effective at time management. You will need to manage your time while having the ability to be extremely flexible with scheduling.

What you will typically be responsible for:

• Monthly monitoring of telephone calls to participants and caregivers.
• Conducting quarterly home visits.
• Ensuring the purchasing of goods and services necessary for the health and safety of participants.
• Coordinating services with community agencies and resources.
• Participating and collaborating in meetings with team members.

A few reasons you might love this job:

• Meaningful work. You will provide case management services to vulnerable populations including frail seniors functionally impaired adults and high-risk youth and adults. Working with these individuals and helping them improve their lives can be highly rewarding.
• Working with a diverse population. You will interact with individuals from diverse ethnic and socio-economic backgrounds. This diversity allows for a rich and culturally enriching work experience.
• Varied Responsibilities. You will be responsible for a wide range of tasks. This variety can keep the job interesting and engaging for those who enjoy diversity in their daily tasks.
• Professional Development. You will have the chance to develop valuable skills in case management interviewing counseling and working with long-term care systems. This learning experience can be beneficial for individuals looking to grow in their careers within the human services field.

A few challenges you might face in this job:

• Emotionally taxing casework. You will provide case management services to vulnerable populations which can be emotionally challenging as it may require addressing difficult and sensitive situations.
• Complex client care. You will encounter complex cases that may involve mental health issues substance abuse poverty and homelessness. Handling such multifaceted situations requires empathy adaptability and the ability to navigate challenging circumstances.
• Systemic hurdles. You will be working with high-risk populations may involve dealing with limited resources and navigating complex systems which can be frustrating for both case managers and clients.

Competencies Required:

• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content work steps and final work products
  
• Critical Thinking: Analytically and logically evaluating information propositions and claims
• Customer Focus: Attending to the needs and expectations of customers
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Oral Communication: Engaging effectively in dialogue
• Professional Integrity & Ethics: Displaying honesty adherence to principles and personal accountability
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Teamwork: Collaborating with others to achieve shared goals
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Writing: Communicating effectively in writing

This recruitment will produce two eligible lists. The restricted list will be for full-time permanent part-time or part-time City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process.

This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish Cantonese or Mandarin. Under the authority of Civil Service Rules Section 5.03 if a position requires bilingual language skills only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.

Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.

Education:

Bachelors degree from an accredited college or university in social work gerontology psychology or related field.

Experience:

Two years of experience in providing services to frail elderly and/or functionally-impaired adults or high risk youth and adults.

LICENSE/CERTIFICATE:

Individuals who are appointed to this position will be required to maintain a valid California Drivers License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.

The Recruitment Process:

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge skills and abilities in job-related areas.

Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.

In the final review candidates may clarify information already provided on their application. No additional work history education or certifications will be accepted. Any decisions made during this review process will be final.

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points for example if you are a Veteran with an honorable discharge or if you are a current City of Oakland resident. If youre applying to a restricted posting and you are eligible as a current City employee you may also receive additional points for your City service. Extra points are only applied to passing scores so if you do not pass every element of the testing process you cannot use extra points to pass.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

Required Experience:

Manager