Rental Guest Services Coordinator

Davao City - Philippines

Monthly Salary: PHP 4 - 4

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Work Schedule:

AM shift is 8:30 am - 5:00 pm AEDST; PM shift is 3:30 pm - 10:00 pm AEDST
40 hours per week
Exact schedule would be discussed during the interview - possibly working 1 weekend too.

Responsibilities:

Handle guest communications via message phone and email across multiple platforms
Provide responsive customer support during service hours (8:30 AM to 10 PM local time 7 days a week)
Assist guests with property-related inquiries including Wi-Fi codes appliance instructions and general property information
Manage guest communications across short-term rental platforms like Airbnb and
Handle both direct bookings and platform reservations
Provide coverage during public holidays when local Australian team members are unavailable
Resolve guest issues in a fast-paced reactive environment
Support corporate reservations and communications
Maintain high-quality guest service standards across diverse property portfolio

Requirements:

Previous experience in guest communication within the hospitality sector (short-term rental hotels long-term rental or property management) at least 3 years
Experience working with short-term rental platforms such as Airbnb or similar
Proven ability to work effectively in high-paced reactive and responsive environments
Strong communication skills across multiple channels (phone email messaging platforms)
Positive and proactive attitude with excellent problem-solving abilities
Experience working remotely and collaborating with distributed teams
Ability to handle guest inquiries and issues with patience and professionalism
Flexibility to work across different time zones and provide coverage during Australian public holidays

Scope:

Support guest experience operations for approximately 180 properties across Australia
Work as part of a team of 5 virtual assistants supporting 13 local staff members
Provide coverage during Australian business hours and public holidays
Handle diverse property types across different geographical locations primarily Tasmania
Support both individual leisure travelers and corporate clients
Work within established processes while contributing to ongoing process improvements
Collaborate with maintenance teams and other operational departments as needed

Independent Contractor Perks:

HMO Coverage for eligible location
Permanent work-from-home
Immediate hiring

ZR30035JOB

Required Skills:

Required Education:

This is a remote position. Work Schedule: AM shift is 8:30 am - 5:00 pm AEDST; PM shift is 3:30 pm - 10:00 pm AEDST 40 hours per week Exact schedule would be discussed during the interview - possibly working 1 weekend too. Responsibilities: Handle guest communications via message phone and...

This is a remote position.

Work Schedule:

AM shift is 8:30 am - 5:00 pm AEDST; PM shift is 3:30 pm - 10:00 pm AEDST
40 hours per week
Exact schedule would be discussed during the interview - possibly working 1 weekend too.

Responsibilities:

Handle guest communications via message phone and email across multiple platforms
Provide responsive customer support during service hours (8:30 AM to 10 PM local time 7 days a week)
Assist guests with property-related inquiries including Wi-Fi codes appliance instructions and general property information
Manage guest communications across short-term rental platforms like Airbnb and
Handle both direct bookings and platform reservations
Provide coverage during public holidays when local Australian team members are unavailable
Resolve guest issues in a fast-paced reactive environment
Support corporate reservations and communications
Maintain high-quality guest service standards across diverse property portfolio

Requirements:

Previous experience in guest communication within the hospitality sector (short-term rental hotels long-term rental or property management) at least 3 years
Experience working with short-term rental platforms such as Airbnb or similar
Proven ability to work effectively in high-paced reactive and responsive environments
Strong communication skills across multiple channels (phone email messaging platforms)
Positive and proactive attitude with excellent problem-solving abilities
Experience working remotely and collaborating with distributed teams
Ability to handle guest inquiries and issues with patience and professionalism
Flexibility to work across different time zones and provide coverage during Australian public holidays

Scope:

Support guest experience operations for approximately 180 properties across Australia
Work as part of a team of 5 virtual assistants supporting 13 local staff members
Provide coverage during Australian business hours and public holidays
Handle diverse property types across different geographical locations primarily Tasmania
Support both individual leisure travelers and corporate clients
Work within established processes while contributing to ongoing process improvements
Collaborate with maintenance teams and other operational departments as needed