BBM Escalation Specialist , Amazon Maintenance Operation Centre
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24/7 monitoring and response for our global facility network ensuring continuous operation through effective vendor management and technical support. The successful candidate will be responsible for first-line monitoring vendor dispatch coordination and escalation management across multiple Amazon business units.
Key job responsibilities
Respond to and triage incoming work requests within standard service level agreements (SLAs)
Manage remote works from start to end including work order/purchase order raising and receipting
Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering Ops H&S etc.)
Provide updates on vendor status take the lead on coordinating works during an escalation
Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact
Monitor respond to and manage refrigeration alarm systems ensuring timely response to critical alerts
Manage and prioritize work queues based on urgency and SLA requirements
Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues
Execute emergency response procedures during critical facility incidents
Document all actions and maintain accurate case records
Support continuous improvement initiatives for processes and procedures
- High school diploma or equivalent
- Experience in technical support facilities management or related field
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Proficiency in Microsoft Office Suite
- Experience with CMMS systems and work order management
- Ability to work in a 24/7 shift environment
- Customer service oriented with strong attention to detail
- Associates degree in technical field or equivalent experience
- Knowledge of building maintenance systems (HVAC refrigeration electrical)
- Experience with vendor/contractor management
- Multi-lingual capabilities
- Previous experience in a command center or operations environment
- Familiarity with building automation systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Respond to and triage incoming work requests within standard service level agreements (SLAs)
Manage remote works from start to end including work order/purchase order raising and receipting
Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering Ops H&S etc.)
Provide updates on vendor status take the lead on coordinating works during an escalation
Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact
Monitor respond to and manage refrigeration alarm systems ensuring timely response to critical alerts
Manage and prioritize work queues based on urgency and SLA requirements
Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues
Execute emergency response procedures during critical facility incidents
Document all actions and maintain accurate case records
Support continuous improvement initiatives for processes and procedures
- High school diploma or equivalent
- Experience in technical support facilities management or related field
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Proficiency in Microsoft Office Suite
- Experience with CMMS systems and work order management
- Ability to work in a 24/7 shift environment
- Customer service oriented with strong attention to detail
- Associates degree in technical field or equivalent experience
- Knowledge of building maintenance systems (HVAC refrigeration electrical)
- Experience with vendor/contractor management
- Multi-lingual capabilities
- Previous experience in a command center or operations environment
- Familiarity with building automation systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Computer Science
- Business Process
- SQL
- Active Directory
- VMware
- Data Entry
- Clearance
- OS
- Windows
- System Issues
- Linux
- Sharepoint
- Backup
- hardware
- Technical Support
About Company
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