Field Application Specialist CDD, remote from Barcelone
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
Thermo Fisher Scientific Inc. est le leader mondial des sciences avec un chiffre daffaires annuel de plus de 40 milliards de dollars. Leur mission est de créer un monde plus sain propre et sûr. Avec plus de 75 000 employés ils offrent des technologies innovantes et des services pharmaceutiques via des marques comme Thermo Scientific et Fisher Scientific. Pour plus dinformations visitez.
Our Clinical Diagnostic Division (CDD) is looking for its new Field Application Specialist (H/ F) for East of Spain.
Position Summary:
The Field Applications Specialist (FAS) will ensure efficient use of appropriate technologies products and services giving support and advice to the customers and final users. This FAS position will also provide support and training to the Sales Team.
The FAS position is responsible for providing in-depth scientific and technical support regarding the solutions analyzers and reagents supplied ensuring our customers needs are met and matched to our capabilities.
Remote position based in Barcelona area.
Key Responsibilities:
- Provide technical and service support for instrumentation and reagents.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports.
- Application and field support (Troubleshooting installing application perform product validation solving customer problems follow up on customer needs/problems).
- Carry out customer visits to resolve product and technical issues.
- Leading technical product specification & application discussions with clients & prospects.
- Providing effective training activities & workshops on applications and instrumentation.
- Supporting Sales activities in product troubleshooting & complaint handling / investigation activities including the provision of data and feedback to Sales Support.
- Leading on all aspects of qualification/validation studies & programs initiated with the clients in collaboration with internal functional groups as may be applicable.
Minimum requirements qualifications and skills:
- Masters degree PhD (or equivalent) in analytical chemistry molecular biology or life sciences.
- Experience of working within Bio-Technical / Life Sciences / Pharmaceutical/ Biological Medicine Chemical and/or bio-pharmaceutical industries.
- Field and / or hotline experience in customer support before and / or after sales.
- Knowledge of analytical equipment in the field of in vitro diagnostics or in a regulated environment.
- Strong collaborative approach ability to work remotely / independently excellent communication skills and ability to efficiently prioritize workload and emergencies.
- Fluent English (written & spoken) and ideally other European Languages (French would be a plus)
- Willingness to travel up to 60% of time in the defined territory and in other areas as needed which could include international trips.
- Valid drivers license.
- Proficiency with Microsoft Word Excel and PowerPoint
Required Experience:
IC
Key Skills
- Laboratory Experience
- ADAS
- LAN
- Debugging
- Technical Writing
- Product Demos
- Customer Support
- Automotive Diagnostics
- Cloud Architecture
- Spectroscopy
- System Administration
- Unity
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
