Casino Host, National Casino Marketing

• Partners with Director of Casino Marketing to manage our current business and helps coordinate new Bus Operations NCM and Air programs for Harrahs North Kansas City.

• Responsible for developing and maintaining coded player block through direct mail email telemarketing and leveraging NCM relationships.

• Develop and maintain aggressive prospecting effort for new business in all areas of NCM.

• Responsible for targeting developing and assessing new business relationships within the NCM Corporate Network Bus Operations and Air Programs to effectively meet required sales benchmarks.

• Facilitates the casino check cashing process for new and inactive customers.

• Actively participates in telephone solicitation and coordinates personalized direct mailings for authorized reps and cities.

• Works to utilize transportation resources including 50-seat jet corporate jet direct mail and customer point-of-service support to actively recruit VIP players.

• Maintains confidentiality of sensitive material.

• Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.

• Responds to and consistently meets the needs of clients.

• Cold and warm call clients to develop new business.

• Provide client/customer feedback to enhance service levels and increase revenues.

• Identifies ways to increase efficiencies or improve product or service.

• Clearly communicates programs/services to necessary people seeks their support and keeps them informed of changes that may impact the business.

• Must make sound comping decisions including room food and airfare arrangements.

• Must be knowledgeable of all happenings on property and in market.

• Keeps track of existing products/services and/or progress on new initiatives.

• Achieves desired results in all areas of responsibility through staff development and training programs established methods procedures and guidelines to maintain desired standards and high quality service. Then monitors results through inspection evaluation and analysis. Makes changes if necessary to achieve end result.

• Management accountability for all team members for day to day and long term operations to include hiring training and developing employees which includes coaching mentoring and appropriate performance management up to and including separation.

• Responsible for financial results that meet or exceed budget expectations for revenue generation and cost control.

• Complies with and upholds company expectations including Code of Commitment policies procedures industry regulations department goals and business strategy.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

• Three to five years casino/hotel customer service host or other account management experience. Luxury service experience preferred.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be proficient with customer Point-of-Service systems.
• Excellent interpersonal communication problem solving and analytical skills required.
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Strong attention to detail with both trip logistics and customers.
• Must have excellent customer service skills.
• Must present well-groomed professional appearance.
• Must be able to listen and respond to visual and aural cues. Multilingual preferred.

WORK ENVIRONMENT REQUIREMENTS:

• Must be able to work independently along with a team mentality.
• Must be able to bend twist turn push and pull as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
• Must be able to stand for prolonged periods of time or entire shift.
• Must be able to work at a fast pace and in stressful situations.
• Is able to tolerate areas containing second-hand smoke high noise levels bright lights and dust.
• Must be able to read write speak and understand English.
• Must be able to maneuver around office areas effectively work in high traffic areas and responds to visual and aural cues.
• Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
• Must have the dexterity to grip and work necessary items (chips 10 key adding machine money bags computers money etc.).

DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

Licensing and Certification Required:

Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrahs North Kansas City.