Business Analyst Social Care and Education Systems (9456)

Business Analyst - Social Care and Education Systems 9465 Two Positions Available Temporary Contract/Secondment Opportunity until January 2028 37 hours per week 37280 - 39152per annum Scale I Hybrid (County Hall Norwich & Home)

Two Positions are Available

Are you a forward-thinking Business Analyst with a passion for using technology to improve outcomes for children young people and families Do you thrive in a role where your insight creativity and problem-solving ability directly shape front-line services If so wed love to hear from you.

The Social Care and Education Systems Team plays a central role in how Norfolk County Council delivers its statutory responsibilities. We design develop and optimise a suite of critical systems including System C and Access Group products (LAS LCS EHM ContrOCC E-brokerage and Synergy) ensuring they remain robust intuitive and aligned to the evolving needs of Childrens Services Adult Social Care and Finance.

Were looking for a skilled motivated Business Analyst to lead the commissioning requirements gathering testing and implementation of enhancements and new functionality across our Childrens Social Care systems and portals.

What youll be doing

• Leading end-to-end business analysis activity: understanding user needs mapping processes defining requirements and translating them into clear actionable specifications.
• Working closely with system suppliers operational teams and multi-agency partners to ensure solutions are fit for purpose user-centred and compliant with legislation and statutory guidance.
• Driving continuous improvement by identifying opportunities to optimise workflows reduce complexity and enhance the user experience.
• Coordinating testing cycles (UAT regression testing defect management) and supporting successful implementation and transition into business-as-usual.
• Helping colleagues navigate upcoming Ofsted regulatory and operational pressures by ensuring our systems remain stable effective and resilient.

About you

Youll bring:

• Strong analytical and problem-solving skills with the ability to make sense of complex information and confidently recommend solutions.
• Excellent communication and interpersonal skills youre a natural collaborator who builds positive relationships across teams and professional boundaries.
• The ability to work in a fast-paced dynamic environment managing competing priorities and delivering high-quality work to tight deadlines.
• A genuine commitment to improving outcomes for children and families and an openness to learning about new areas of practice and policy.

Experience in social care education local government or enterprise systems is beneficial but not essential what matters is your mindset capability and enthusiasm.

Why join us

This is a chance to play a pivotal role in a team that directly supports practitioners and frontline staff to make better safer and more informed decisions. Youll gain exposure to high-profile projects work with modern digital platforms and contribute to meaningful change at scale.

We support hybrid working but may require in-person attendance 1-2 days a week

If this sounds like the next step in your career wed be delighted to hear from you. To discuss the role informally please contact Craig Bould via Teams or at .

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time part time remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewards our employee discounts programme which helps yousave money on almost anything from everyday groceries and clothes to holidays new technology gym membership trips to the cinema and days out.
  • ABlue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution life assurance death in service payments and dependants pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

Before you apply we recommend reading the fullJob Description and Person Specificationto help you demonstrate you meet the criteria. You can also find information on ourTerms and Conditionshere.

Already a Norfolk County Council employee See and apply for internal and external vacancies inmyOracleusing your @ or @ email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 9th December 2025 at 23:59

All other applicants closing date: 23th December 2025 at 23:59