Specialist Customer Care with Czech

This is Worldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

Day-to-Day Responsibilities

• You provide telephone and email support for customer service including financial queries
• You answer product questions and provide answers to basic technical questions
• You independently process all kinds of requests from our customers partners and third parties according to our SLAs and quality requirements
• You update systems to reflect contract changes including activating new services and changes to the customer status
• You set up and maintain the new and existing customers in our systems
• You actively support the operational implementation of new products and services
• You execute recurring tasks (e.g. Money Return OTP-Queues and Statistics)
• You actively participate and cooperate in projects
• You resolve and follow up on customer issues escalating to technical support teams as appropriate

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with a passion a can-do attitude and a hunger to learn and practice this means:

• Customer Care experience and a strong client focus
• Very good verbal and written business communication skills in Czech
• Good verbal and written business communication skills in English and Polish
• Problem-solving analytical and troubleshooting skills

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution.

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion a can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

LearnmoreaboutlifeatWorldlineat

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers we inform you that Worldline Financial Services (Europe) S.A. a joint-stock company Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

#LI- AP1