Sales And Customer Service Advisor (Yeovil)

Somerset - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Description

Sales & Customer Service Advisor

Yeovil

Hours: 22 Mon - Thur (10am - 4pm).

Salary: 14300p.a. Variable commission scheme

A Career to Be Proud Of

We are looking for a Sales & Customer Service Advisor to join our high street branch in Yeovil. You will be working on the reception desk managing the diary for the Audiologist making calls to customers and providing a warm welcome to anyone who comes into your shop.

We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training as well as international opportunities.

Our Sales & Customer Service Advisors are an integral part of our Amplifon family ensuring exceptional standards of care and communication are delivered at all times supporting and working in harmony with our audiologists.

We are looking for the right person for this role so dont worry if you dont have all the experience we have listed below as we believe the right attitude is key for this position

What you will be doing

Manage the diary to the highest standards ensuring the perfect mix of sales & service appointments for both new and existing customers.
Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
Personalise welcome calls equally well for new & existing customers to maximise attendance and show an appreciation of the benefit of this towards driving revenue.
Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible and through effective promotion and selling of add-on products where there is an appropriate need/benefit
Manage the relationship with existing and potential customers to offer appropriates promotions appointments and hearing solutions
Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly but not exclusively visual merchandising promotional campaigns and general appearance/cleanliness.
Manage stock levels in the shop ensuring you always have the right amount of products

What we are looking for

The successful applicant will demonstrate total customer devotion being a real people champion to ensure the clinic is successful and the needs of the customer are always met.

You will also demonstrate

Computer literate including basic knowledge of Outlook Teams OneDrive with previous experience of working on internal databases or appointment booking systems preferred
Sales skills with the ability to support audiologists in achieving sales targets
A pro-active mindset with a willingness to be flexible agile & react positively to change
Ability to develop strong working relationships with other HAAs CCCs and all Support Office departmentsSelf-motivated with the ability to work with minimal supervision and take ownership to solve problems
Have an understanding of and commitment to the Amplifon vision & values
Strong organisational skills and the ability to plan and prioritise your own workload
Starting with this role Amplifon will offer development opportunities towards more senior roles within the company.

Join our network of passionate Sales & Customer Service Advisors and apply now!

This role is also known as Customer Success Client Advisor Customer Service Advisor Customer Care Assistant Customer Care Specialist Receptionist

#IND3

Responsibilities

Greet customers warmly creating a welcoming environment.
Conduct thorough hearing assessments and provide tailored advice.
Demonstrate hearing aid features ensuring clients understand their benefits.
Assist in selecting suitable hearing aid solutions considering individual needs.
Maintain accurate records of customer interactions and sales data.
Build and nurture relationships with existing and prospective clients.
Stay updated with the latest hearing healthcare advancements and trends.
Collaborate with the marketing team for effective promotion of offers.
Provide timely after-sales support and address customer queries.
Ensure the showroom is well-maintained presenting a professional image.

Qualifications

A high school diploma or equivalent is mandatory.
Prior experience in sales and customer service is an asset.
Excellent communication skills and a friendly approachable demeanor.
Strong product knowledge and a quick learning ability.
A genuine passion for delivering exceptional customer experiences.
Ability to work both independently and collaboratively as part of a team.
Proficiency in using computer systems and sales-related software.
Flexibility to adapt to varied shifts including weekends.
A positive attitude and enthusiasm for work and continuous learning.
Willingness to undergo training and development opportunities.

Required Experience:

Unclear Seniority

DescriptionSales & Customer Service AdvisorYeovilHours: 22 Mon - Thur (10am - 4pm).Salary: 14300p.a. Variable commission schemeA Career to Be Proud OfWe are looking for a Sales & Customer Service Advisor to join our high street branch in Yeovil. You will be working on the reception desk managing t...