Customer Service Coordinator
Share
Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.
Job Summary
The primary purpose of the Customer Service Coordinator is to review manage and action pre- and post-sale queries for public sector customers. This includes handling customer returns for UK Public Sector clients (courier scheduling return to stock customer liaison) and supporting the wider sales support function with tasks such as quote generation pricing queries delivery address updates and order management.
The role reports to the Sales Support Team Leader for Public Sector and involves collaboration with sales support sales credit services SOS and wider operations teams. Building relationships with internal business areas and suppliers as well as supporting Sales with customer interactions is key.
A strong understanding of the sales support function and the quote-to-order process combined with a customer-centric attitude confident communication teamwork and attention to detail is essential.
What You Will Do
- Proactively manage all customer queries.
- Manage customer returns from customer premises.
- Review and report on customer service trends and resolve recurring issues.
- Work with Sales and Sales Support teams to resolve queries.
- Generate quotes for public sector customers.
- Process orders and manage addresses for public sector customers.
- Liaise and build relationships with suppliers vendors and third parties including using portals and tools.
- Use internal tools for customer service and order processing (Microsoft Navision CRM Power BI).
- Understand and follow the escalation process for handling customer complaints.
- Respond to email and phone communication effectively and efficiently.
- Take ownership of problems and progress them to resolution.
What We Expect of You
- Ability to prioritise time meet strict deadlines and achieve SLAs.
- Strong analytical and problem-solving skills.
- Ability to report interpret and analyse data.
- Understanding the importance of customer service.
- Strong verbal and written communication skills; confident communicator at all levels.
- Knowledge of internal tools and systems (Navision Power BI CRM Microsoft Office suite).
- Consistency and accuracy in data entry with high attention to detail.
- Highly enthusiastic approachable and self-motivated with a can-do attitude.
- Methodical andaccurateapproach able to work under pressure to tight timescales.
- Strong communicator who can prioritise and escalate urgent matters effectively.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
CDW UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. Our consulting, cloud & integrated technology solutions, and managed services help you drive & manage innovation.
