Collections Call Center Agent

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Collections Call Center Agent

Location: On-site in at our new North Indianapolis Call Center!

Join the Team at Superior Auto!

Are you a strong communicator who enjoys helping people and making a real impact Superior Auto is looking for a Collections Call Center Representative to support our store locations and deliver exceptional customer service with every call.

In this role youll be the friendly solutions-focused voice that helps customers stay on track with their accountswhile also supporting stores that need extra collections assistance. If youre motivated professional and ready to grow your skills wed love to meet you.

What We Offer

Competitive pay of $18/hr andmonthly incentive based on results.
No late nights no Sundays Youll have time for life outside of work.
Steady schedule Five-day workweek alternating Saturdays with a weekday off.
Solid benefits including health vision dental and more.
Growth opportunity Be part of a new department where you can help shape the future.

What Youll Do

Make timely professional outbound collections calls to customers on behalf of our store locations.
Conduct welcome calls to new customers and help start their journey with Superior Auto on the right foot.
Support special outreach projects such as delinquency prevention campaigns.
Follow compliance scripts and communication standards to ensure accuracy and consistency.
Solve complex account situations and escalate to the appropriate team.
Provide courteous customer-focused assistance that builds relationships and promotes understanding and trust.
Participate in team meetings coaching sessions and ongoing training.

What Were Looking For

High school diploma or GED (preferred but not required).
Clear confident communication skills.
Customer service or collections experience (preferred not required).
Ability to work both as part of a team and independently.
Ability to work occasional pre-approved overtime based on call volume.

Superior Auto is an Equal Opportunity Employer

Required Experience:

Unclear Seniority

Collections Call Center AgentLocation: On-site in at our new North Indianapolis Call Center!Join the Team at Superior Auto!Are you a strong communicator who enjoys helping people and making a real impact Superior Auto is looking for a Collections Call Center Representative to support our store locat...

Collections Call Center Agent

Location: On-site in at our new North Indianapolis Call Center!

Join the Team at Superior Auto!

What We Offer

Competitive pay of $18/hr andmonthly incentive based on results.
No late nights no Sundays Youll have time for life outside of work.
Steady schedule Five-day workweek alternating Saturdays with a weekday off.
Solid benefits including health vision dental and more.
Growth opportunity Be part of a new department where you can help shape the future.

What Youll Do

Make timely professional outbound collections calls to customers on behalf of our store locations.
Conduct welcome calls to new customers and help start their journey with Superior Auto on the right foot.
Support special outreach projects such as delinquency prevention campaigns.
Follow compliance scripts and communication standards to ensure accuracy and consistency.
Solve complex account situations and escalate to the appropriate team.
Provide courteous customer-focused assistance that builds relationships and promotes understanding and trust.
Participate in team meetings coaching sessions and ongoing training.