Command Center Monitoring Supervisor

A Cargo Signal Operations Lead is expected to be a highly regarded expert in Command Center Operations.  With a bias for action dedication to continuous improvement and a commitment to delivering exceptional customer service.

Operational Excellence & Quality Assurance

• Proactive Monitoring & Escalation: Respond to alerts and provide expert support in critical escalations ensuring timely and effective resolution. Serve as oncall support for highseverity incidents..

• Quality Assurance: Regularly review Command Center monitoring activities and incident reports to identify root cause for errors and actionable insights and recommend corrective actions. 

• Training & Development: Assist in create training material and exercises to equip Command Center with the skills needed for effective alert response. 

• Process Optimization: Implement strategies to improve communication situational awareness decision-making and teamwork within the monitoring operations. 

Team Collaboration & Customer Focus

• Cross-Functional Communication: Foster clear and consistent communication between monitoring operations and other departments ensuring a unified customer-centric approach. 

• Customer Expectation Alignment: Collaborate with Sales and Transition & Implementation teams to thoroughly understand and meet customer monitoring expectations.

• Operational Knowledge Sharing: Train operations teams on specialized response protocols and keep them informed of program updates and changes. 

• Technology & Service Expertise: Maintain a deep understanding of Cargo Signals hardware software and service offerings providing valuable feedback for continuous improvement. 

Process Development and Implementation 

• Scalable Process Design: Work with leadership to streamline monitoring workflows identify inefficiencies and implement scalable efficient solutions. 

• Policy & Procedure Development: Work with leadership to implement monitoring policies procedures and best practices to optimize performance in a 24/7 environment. 

• Customer-Centric Process Implementation: Implement review and adjust processes to comprehensively address customer needs related to alert monitoring and emergency response. 

• SOP Management: Partner with Business Operations to review and refine customer-specific SOPs ensuring clarity and accuracy. Create validate and maintain customer profiles select appropriate alert rules within the Cargo Signal platform and manage escalation contact lists. 

Qualifications :

Knowledge:

• Must have strong understanding of logistics functions (Air Ocean Trucking Distribution Risk Management). 
• Expert knowledge of Expeditors systems and internal operations.
• Understanding of security equipment used such as: Cargo Signal platform GPS trackers and cellular networks.
• Familiarity with emergency/ incident response protocols and processes.
• Complete understanding of maps and global addresses and communication.
• Three years of proven experience in logistics operations.
• Two years of supply chain security experience.

Skills:

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Strong organizational skills.
• Good computer skills (Outlook Excel Word PowerPoint Zoom).
• Fluent in English (required) Additional language skills (preferred).

 Behaviors:

• Positive and willing-to-help attitude.  Brings the best out in people.
• Lead by example; self-driven toward quality work and to always be learning.
• Aptitude for resolute questioning to find the root cause when given incomplete information.
• Proactive research or clarification on anything they dont understand.
• Sense of urgency.
• Proactive situational awareness.
• Quality-Obsessed approach to timely and accurate information.
• Exude companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary

• Respect for global regulatory compliance procedures and integrity to always uphold them.
• Puts the team ahead of self.
• Cares deeply about the successes and job satisfaction for themselves and their team members.

Education and Experience:

• High School Diploma or GED (required) / Any one of: AA AS BA BS Degrees (desired)
• Mid-career experience in a security or logistics role
• Supervisory experience with hiring direct reports conducting reviews etc. (preferred)
• Experience training or teaching with proven results (required)
• Security/military/law enforcement background a plus
• Experience communicating with service provider contacts; including drivers warehouse agents and dispatchers.
• Experience communicating with security and/or law enforcement.
• Knowledge of transportation routing and balancing capability and cost vs. customer service requirements.
• EI Leadership / EI Supervisor / Change Management / IATA Certification (desired)
• Supply Chain Security Certification Dangerous Goods Certification (will be assigned if not yet acquired)

Additional Information :

Candidate may elect to work at one of the following Cargo Signal office locations:

• Federal Way WA
• Seattle WA
• Bellevue WA
• Lynnwood WA

Expected base salary:  $85000-$92000

Cargo Signal is a 24/7/365 operation. Weekend holiday and evening work may be required. 

Offering excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match (US Only)
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

Reporting Structure: Command Center Manager

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time