Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:
Bucharest Bucharest RomaniaJob ID:
R0112713Date Posted:
Company Name:
HITACHI ENERGY ROMANIA S.R.L.Profession (Job Category):
Sales Marketing & Product ManagementJob Schedule:
Full timeRemote:
NoJob Description:
Customer Support Specialist
Provides internal and external customer support and coordinate with relevant resources to have complete case ownership.
How youll make an impact:
Issues all POs after a contract is signed and the SO already registered in SAP.
Sends all POs to the designated suppliers monitors the execution of POs by each supplier (requests and receives OAs registers OAs in SAP informs customers about confirmed delivery dates.
Receives the technical documentation to be approved from the supplier and once is approved by the customer forwards it to the supplier and waits for the completion of production and delivery in Romania.
Asks for and checks the delivery documents from suppliers (invoices delivery notes / packing lists conformity declaration quality certificate.).
Informs customers about issue status based on inputs and clarifies any questions and complaints ( register CCRP if necessary).
Prepares and analyses regular statistics (e.g. backlog for her contracts register information in PO needed for Intrastat report / declaration) using available tools and collecting relevant information.
Live core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
2-5 years of relevant experience in order handling/project management.
Good level of English and Romanian languages.
Experience in managing reports and necessary documentation.
Strong organization skills: planning communication prioritizing time management flexibility.
Engineering Degree is considered a plus.
Sap knowledge is considered a plus.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
